ADA SEATING
ADA seating is available behind the back row of our sections at Truist Field. Please call (704) 274-8282 to speak to a ticket sales representative to ensure a seat that will meet your needs. An elevator behind Section 109 is accessible for those fans with tickets for the Upper Club Level or BELFOR Dugout Suites. A ramp is located at our main entrance at the corner of South Mint Street and Martin Luther King Jr. Boulevard.

ADA PARKING
ADA parking is available in the Mint Street Garage, located behind the Marriott Residence Inn. There is a fee of $10 to park in the Mint Street Garage.

ALCOHOL
No alcoholic beverages may be brought through any gate into Truist Field, nor may any alcoholic beverages be taken out of the facility. North Carolina law prohibits the sale of alcoholic beverages to persons under the age of 21; proper age identification is required for anyone purchasing or consuming alcoholic beverages at Truist Field. All alcohol sales will conclude at the end of the 7th inning on a regular basis. However, Knights management reserves the right to discontinue alcohol sales without notice and/or refuse the sale of alcohol to any individual.

ANIMALS
Truist Field welcomes Service Dogs utilized by our guests with disabilities. For those guests interested in attending a specially designated Knights game with your dog, please come join us for our "Bark in the Ballpark" games.

BAG POLICY
Bag sizes must be limited to 14” H x 14” L x 6” W. Show Pros personnel will visually inspect bags and use a “stick” to search as necessary. Two exceptions will be allowed for oversized bags: diaper bags (with a young child present) and medical bags. Those bags are also subject to visual inspection and “stick” search. No outside food or beverage is permitted.

BEVERAGES, FOOD & CONTAINERS
To ensure the safety of our fans, no cans, bottles, plastic containers, boxes, coolers, or food packages will be permitted to be carried inside Truist Field. Please be advised that all bags are subject to search at any time while at Truist Field. The Charlotte Knights do allow fans to bring one empty water bottle into Truist Field, as water fountains are located throughout the ballpark. Ice is available to fans (upon request) at concession stands.

BIRTHDAY AND ANNIVERSARY ANNOUNCEMENTS
The Knights allow fans to celebrate a special occasion at a game with a personalized message on the video board. These announcements can be purchased at the Guest Services booth on the day of the game for a $30 donation benefitting Knights Charities. Online form.

CAMERAS/VIDEO EQUIPMENT
All cameras must be handheld and no longer than 5" in length. No tripods or monopods will be permitted. Hand-held video cameras and still cameras for personal use may be brought into the ballpark, provided no game action is recorded in accordance with Major League Baseball regulations.

CHILD ADMITTANCE
Truist Field offers complimentary admission to children 2 years of age and under. However, children under the age of 2 without a ticket are required to sit in their parent or guardian’s lap and not occupy an additional seat. Promotional giveaway items are only available for ticketed guests.

CONDUCT
No abusive language or behavior viewed as offensive to others will be tolerated anywhere at Truist Field. Fans are strictly prohibited from entering the playing field at any time. Failure to adhere to Truist Field policies will result in ejection from the stadium.

CUSTOMER SERVICE
If you have questions about Truist Field or need assistance, please visit our Acosta Guest Relations Booth, located on the concourse behind Section 104.

FAN MAIL
Letters to Charlotte Knights players should be addressed to:

(Player Name)
Charlotte Knights
324 South Mint Street
Charlotte, NC 28202

If a response is desired, please enclose a self-addressed, stamped envelope. The Charlotte Knights cannot assume responsibility for lost, misdirected, or unanswered requests.

FIRST AID
Atrium Health provides First Aid at Truist Field. The First Aid room is located on the concourse, just behind section 106.

FORMS OF PAYMENT
Truist Field is a cashless facility that only accepts the four major credit cards: VISA, MasterCard, American Express, and Discover.

FOUL BALLS
Please be aware that the ball can be hit into the seating area. Stay alert any time you are in the seating area. If you catch a foul ball, please feel free to keep it! Also, be on the lookout for bats, as they are sometimes unintentionally tossed into the stands.

GATES OPEN
2:05 pm game, gates will open at 1:00 pm
5:05 pm game, gates will open at 4:00 pm
6:35 pm game, gates will open at 6:00 pm
7:04 pm game, gates will open at 6:00 pm

GIFT CARDS
Gift cards for the Charlotte Knights can be purchased in increments of $25 at our Team Store.

GROUP OUTINGS
There's never been a better way to entertain a group. Bring the whole gang out for great food and family entertainment at Truist Field. We'll make your event memorable, affordable, and hassle-free. Call (704) 274-8332 to speak with a Group Sales representative today.

HOMER APPEARANCES
Requests for an appearance from Homer can be completed using our online form.

IN-GAME MESSAGE REQUEST
With a $30 donation to Charlotte Knights Charities, you can secure a message for a loved one on the main video board. When confirmed, your message will be run at the end of the 4th inning at your Knights game of choice. Online form.

LOST AND FOUND
Items can be turned in to, or retrieved from, the Acosta Guest Services Booth located behind Section 104. Online form.

MERCHANDISE
All the latest Knights gear can be found at the Official Team Store -- the Knights Armor Shoppe -- on the main concourse behind Section 103. The store is open throughout the game, with regular hours from 10:00 am to 5:30 pm, Monday through Friday.

RADIO BROADCAST
All games of our 2023 season at Truist Field in Charlotte will be broadcast live on charlotteknights.com. Matt Swierad returns as the "Voice of the Charlotte Knights." Mike Pacheco joins Matt Swierad in the booth at all home games.

RAIN POLICY
If a game is postponed in advance or if four and a half innings of a game are not played, your ticket can be exchanged at any time at the Charlotte Knights Ticket Office for the same price admission to another 2023 regular season game played at Truist Field, based on availability. July 4th is not included.

For the day-of-game information, fans are encouraged to follow us on Facebook, Instagram, and Twitter.

Weather Terminology

• Rain Delay: A rain delay is when a game is officially delayed. Play is scheduled to continue later that day. Tickets cannot be exchanged in the event of a rain delay.
• Rainout: A rainout is when a game is postponed because of rain. When this happens, the game is usually rescheduled for a doubleheader the next time the two teams meet.

What to Do
If it's raining before the game? Follow the Charlotte Knights on Social Media for updates. If there are no updates on social media, the game is expected to start on time. Typically, rain prior to a game will not affect the start time. If rain/weather is likely at the start of a game, but the game is still expected to play, a Rain Delay may be issued.

If it begins to rain during the game? If it begins to rain during the game, the Charlotte Knights will communicate with fans inside the stadium via the scoreboard and P.A. Announcements. The staff will work with the team's managers, umpires, and weather outlets to ascertain the immediate weather outlook. If the teams feel the inclement weather will pass, a rain delay is put into effect. If the teams agree the inclement weather will not pass in a reasonable amount of time, an official rainout is announced.

A game is considered official if a rainout is declared after four and a half innings of baseball. In this case, there will be no ticket exchanges.

Information about rain delays or rainouts will be posted on the Charlotte Knights' social media channels as they become available.

Where to Find Weather Updates

• Weather updates will be sent out to fans who have purchased tickets via email or through text with further instructions.
• Weather updates will be posted on Charlotte Knights social media channels as information becomes available.

Exchanging Tickets Due to a Game Being Postponed
When a game is postponed, your ticket is valid to be used at any future 2023 Charlotte Knights Game based on availability. (Not including July 4th). There is no deadline for exchanging, although availability could limit the number of games available. Once you have determined a new date, you can contact the Charlotte Knights ticket office at (704) 274-8282.

Rain is not good for baseball games or crawlspaces. Dry Pro’s “ground crew” makes sure your crawlspace stays nice and dry.

RESTROOMS
Restrooms are located throughout the concourse and are ADA-accessible. Family restrooms are located throughout Truist Field as well.

SECURITY
All fans and their bags are subject to inspection upon entering Truist Field. Glass, alcohol, bottled water, food, weapons, laser pointers, and other objects deemed disruptive by security are not permitted into Truist Field.

SMOKING
There is no smoking allowed in the seating bowl or the covered concourse area. Smoking is allowed in the "Smoking Zone" behind the left field picnic area. E-cigarettes are also not allowed in the seating bowl or covered concourse area.

TICKETS
You can get great Charlotte Knights tickets by calling (704) 274-8282, ordering online, or visiting Truist Field in person at either of the following locations:

Game Days
Box Office, Monday - Friday: 9:00 am - end of the game
Box Office, Saturday - Sunday: 10:00 am - end of the game

Non-Game Days
Box Office, Monday - Friday, 9:00 am - 5:00 pm
Box Office, Saturday & Sunday: Closed

The ticket office at Truist Field is located at the corner of Martin Luther King Jr Boulevard and Mint Street near the main entrance to the ballpark.

UMBRELLAS
Umbrellas are permitted into Truist Field. We ask that spectators not have them open while the ball is in play.

WILL CALL
Tickets purchased and left for pick up at Will Call can be claimed at the Will Call windows at our Ticket Office. Proper identification is required to claim the tickets.

As of September 13, 2023