Welcome to Segra Park, home of your Columbia Fireflies! As you plan your trip to Segra Park for either an event or a Fireflies game, please check out the alphabetical guide regarding accessibility information and policies below. If you have any questions about any of the below policies, or your questions were not answered below, you can contact the Fireflies Front Office by calling 803-726-4487 or emailing the Fireflies at [email protected].
The Columbia Fireflies constantly strive to improve the accessibility of Segra Park for all fans. Our mission is to serve the people of the Midland through food, family and fun, and that includes YOU. Please reach out to us at [email protected] if you have any questions or concerns that we can address to make Segra Park more accessible to you or a loved one.
Accessible Parking
There are numerous parking options available when attending a Fireflies home game or special event at Segra Park. As the BullStreet District continues to develop, parking for Fireflies games will vary season to season. Every special event hosted at Segra Park will also have a different parking plan, so please contact the host of your specific event for parking details. In general, visitors to Segra Park are able to park in any of the street parking for free when there is no game or event taking place at the ballpark.
ADA parking is available on the first level of the Freed Street Parking Deck. For any games or events with post-game Fireworks throughout the year, free ADA Valet parking will be available on Boyce Street by the Dukes Investigations Ticket office. Entering by the Duke’s Investigations Ticket office is also the ADA accessible entrance to the park with a gradual ramp.
Here is the Segra Park parking map, as it applies to Fireflies games.
Accessible Seating / Companion Seating
There is accessible and companion seating at the top of the following sections (102, 104, 108, 111 and the Lexington Medical Center Be Well Picnic Pavilion). These can be purchased online or over the phone. Please see “Ticket Information” for more details.
Accessibility Assistants
Fans can request assistance in person by seeking out the nearest Segra Park staff member. Venue Safety Team members are available to provide wheelchair escort services to and from any seating area. Wheelchairs are only available for the purpose of transportation of fans to and from their seating location. Fans who require the use of a wheelchair for the duration of a game are welcome and encouraged to bring their own wheelchair.
Alternate Format Materials
Columbia Fireflies does not mass produce Alternative Format Materials. Braille menus are available in the ballpark and can be accessed at concession stand 2 on the third base side of the ballpark. While in park, we might be able to accommodate additional needs. Ask Dukes Investigations Guest Services for more details.
Assisted Listening Devices
Assisted Listening Devices are available to fans who may have hearing or visual impairments. The ALDs are located at the Duke’s Investigation Guest Services table by Main Gates. These must be “rented” with a photo ID and must be returned by the end of the game.
Automated Teller Machines
Segra Park is a Cash Free facility. Cash may be traded for loaded value tickets at Dukes Investigations Guest Services. If preferred or for accessibility purposes, when purchasing the loaded value tickets, you may ask for each loaded value to represent a specific amount as long as the denomination is in $5 increments. For example: Buying four $5 tickets for $20, or two $10 tickets.
Captioning
Segra Park has a main videoboard and several ribbon boards that display game and fan information. Both the videoboard and ribbon boards are informational and are unable to display closed captioning in game.
Concessions
All concession locations are accessible. Guests are welcome to speak to any uniformed staff member for additional assistance.
Dietary Restrictions
Guests are allowed to bring in special dietary food/beverage to the ballpark for special dietary restrictions only. Alcohol in any form is not allowed. Guests are encouraged to ask for the Venue Safety supervisor at any gate before entering.
Drop-off / Pick Up Areas
The best location for pick up and drop off is Boyce Street, beside Publico and the Duke’s Investigation Ticket Office.
Dietary Restrictions
Guests are allowed to bring in special dietary food/beverage to the ballpark for special dietary restrictions only. Alcohol in any form is not allowed. Guests are encouraged to ask for the Venue Safety supervisor at any gate before entering.
Drop-off / Pick Up Areas
The best location for pick up and drop off is Boyce Street, beside Publico and the Duke’s Investigation Ticket Office.
First Aid
The First Aid Station is staffed by EMTs during every Fireflies baseball game. Fans with injuries can receive emergency treatment at the First Aid Station on the main concourse level near section 111 (the first base side of the concourse).
Guest Services
The Dukes Investigations Guest Services kiosk is located on the main concourse, just behind home plate. Guest Service representatives are available to help with a variety of concerns, including lost children, first aid needs and other general questions or inquiries.
Interpreting Services
ASL interpreters are brought in on occasion for special pre-game ceremonies.
KultureCity
Since 2022, the Columbia Fireflies have partnered with KultureCity to make Segra Park Sensory inclusive. This means that we have designated a quiet room, trained our staff in sensory inclusivity, created a social story and have Sensory bags sponsored by Bigger Glass Company. These sensory bags can be found at Dukes Investigations Guest Services and will include headphones, sensory toys, and visual aids that might be helpful. In order to pick up a sensory bag, you will need your ID. You will trade your ID for bag and the bag back for your ID when you are finished. If you wish to drink alcohol, it is advised you visit an ID station to receive a drinking wristband prior to picking up a sensory bag. You can find our social story and more about our venue here: https://venue.kulturecity.org/venues/segra-park
Quiet Room
Segra Park is a KultureCity certified stadium. Our First Aid room doubles as a quiet room for all of our events. Additional space may be able to be provided if needed. The First Aid Station on the main concourse level near section 111 (the first base side of the concourse).
Restrooms / Family Restrooms
There are accessible restrooms servicing all accessible seating areas. There are also designated family restrooms available. There are two sets of mirrored bathrooms (including family restrooms) on both the first and third base side of the concourse.
There is another set of free-standing restrooms in centerfield behind the Budweiser Bowtie Bar. There is no family restroom at this location.
Service Animals
In accordance with SC law, service animals are allowed at Segra Park at all times. The law requires that a service animal be trained to do work or perform tasks for an individual with one or more of the following types of disabilities:
- physical
- sensory
- psychiatric
- intellectual, or
- other mental disability.
Tasks that service dogs provide as listed by the state of South Carolina include the following:
- pulling a wheelchair
- retrieving objects
- providing physical support and assistance with balance and stability to an individual with a mobility disability
- reminding an individual with a mental illness to take prescribed medications
- calming an individual with post-traumatic stress disorder during an anxiety attack, and
- doing other specific work or performing other special tasks.
All service animals must be in compliance with SC law and the ADA. All animals need to be immunized and vaccinated as appropriate. All vaccinations must be current, and animals must be in good health. Service animals must wear an owner identification tag (which includes the name and phone number of the owner) at all times. Animals must be on a leash, harness or other type of restraint at all times, unless the owner is unable to retain an animal on leash due to a disability. The owner must be in full control of the animal at all times. The care and supervision of the animal is solely the responsibility of the owner. The owner is expected to clean and dispose of all animal waste appropriately.
The service animal may be asked to leave if the animal is out of control and the handler does not take effective action to control it or the animal is not housebroken. This may include reactive behavior/biting other patrons etc. The owner will still be afforded the opportunity to obtain goods or services without the animal’s presence.
Though psychiatric and mental disability is listed in the law, this is different than an emotional support animal. Emotional support animals are not trained to complete specific tasks like service animals. Emotional Support animals are not allowed at Segra Park.
Stadium Map
Here is a map of Segra Park:
Suites
All private suites in Segra Park are accessible and have access to an accessible restroom on the Club Level.
Telephone
There are no public pay phones at Segra Park. Fans may contact our ticket office by calling us at 803-726-4487.
Ticket Information
Fans with disabilities may purchase tickets for ADA accessible seating by calling 803-726-4487 ext. 1. Fans may also purchase tickets online at firefliestickets.com or in person at the Duke’s Investigations Fireflies Ticket Office located at 1640 Freed Street Columbia SC 29201. The Duke’s Investigations Fireflies Ticket Office is open Monday through Friday from 10 AM to 5 PM. The price levels for ADA accessible seating are equivalent to the prices for corresponding general ticket prices.
Wheelchair Services
Fans can request wheelchair assistance in person by seeking out the nearest Segra Park staff member. Venue Safety Team members are available to provide wheelchair escort services to and from any seating area. The wheelchairs at Segra Park are only available for the purpose of transportation of fans to and from their seating location. Fans who require the use of a wheelchair for the duration of a game are welcome and encouraged to bring their own wheelchair. All other requests for assistance should be directed to our Dukes Investigations Guest Services Team. They can be reached at 803-726-4487 and in person during events at Dukes Investigation Guest Services by the main gates.