What is the difference between a Theme Ticket and a promotion or giveaway?
Theme Tickets are special tickets for select games throughout the season. They provide an opportunity for fans with shared interests to enjoy a game together at Segra Stadium. In order to receive access to Theme Ticket items or exclusive game-day activities, fans MUST purchase a Theme Ticket. In addition to exclusive elements for Theme Ticket buyers, a Theme Night may also include some ballpark-wide entertainment, which can be enjoyed by all fans.
Woodpeckers promotions and giveaways do not require a special ticket purchase. Most events are open to all fans, and giveaway items are distributed to a limited number of fans who enter the ballpark.
How do I purchase a Theme Ticket?
You may purchase a Theme Ticket through the following avenues:
Online: milb.com/fayetteville/tickets/theme-tickets
Phone: 910-339-1989
Box Office: at Segra Stadium (460 Hay Street, Fayetteville, NC 28301)
**If purchasing over the phone or in person, please specify the Theme Ticket you are looking to purchase.
Do all Theme Nights have an exclusive giveaway item?
Each Theme Night is unique. Most Theme Ticket events include a giveaway item. Some Theme Nights only consist of a special ticket discount and/or experience.
Is everyone who purchases a Theme Ticket eligible to receive the exclusive giveaway item?
Yes - Fans are guaranteed the item. Please check your item for damages at the ballpark, and return to distribution or Guest Relations if your item is damaged or broken. We cannot guarantee replacement of the item after the night of the game.
How do I pick up my Theme Ticket giveaway item?
Fans that purchase a Theme Ticket will head over to the Take 5 Oil Guest Services booth. Theme Tickets no longer feature a separate voucher. Provide your name and ID and guest services will have your theme ticket available for pickup.
What if I already have a ticket to the game and want the Theme Ticket item?
You can still purchase a theme ticket package, but you will receive another ticket to the game. Our ticketing team can assist on making that ticket into a voucher that can be used for another game during the 2026 season.
I'm a Season Ticket Holder. Do my tickets include access to Theme Ticket events?
Season Tickets do not automatically get access to a theme ticket. Season ticket holders will be sent a limited time link that they can purchase the theme ticket item by itself.
I purchased a Theme Ticket with a sized item, but now different people are coming to the game with me. Can I exchange sizes?
We will NOT be able to accommodate requests for exchanges due to inventory restrictions.
I was unable to pick up my Theme item during distribution. How do I retrieve it later in the game?
You can pick up your item at the Take 5 Oil Guest Services booth any time during the game. If you don't pick it up at the game, we will hold it at our front office for 30 days prior to the day of event.
If I can't make the game, am I able to collect my giveaway item?
We will hold onto your item for 30 days after the event date. If the item is not picked up within that window, your item will not be able to be retrieved.
Can I purchase a Theme Item at the game if I didn't buy a Theme Ticket in advance?
In some instances, we have theme ticket items available for purchase during the game. The price for these items will be more expensive than if you purchased the theme ticket package and it is not guaranteed we will have any of the theme ticket items available on the day of the game.
How do I know if I correctly purchased a Theme Ticket and will receive the exclusive giveaway item?
If you have successfully purchased a Theme Ticket, you will receive an email with information on your purchase. You can use this email to show us on the day of the game when retrieving your item.