After 23 years with the Indians, Matt Guay has revolutionized goal setting for the team’s ticket department.
Guay began with the Indians in 1999 as a ticket intern and has since climbed the ranks. In 2003, Guay was named director of ticket sales and immediately led his team in a 20 percent group sales increase when presented the challenge of boosting ticket sales.
In 2004, Guay was promoted to director of ticket operations and oversaw all ticket service representatives. After serving as the director of tickets for six years (2006-11), Guay now holds the title of assistant general manager - tickets and operations. In his current role, he is responsible for ticket sales and ticket service, along with all stadium operations, business operations and facility operations.
Through his career with the Indians, Guay has implemented daily sales goals, along with overall attendance and revenue goals, which have allowed the sales team to focus their attention on a tangible outcome. Under his leadership, the Indians surpassed 600,000 fans through the gates six consecutive years (2013-18). The team led Minor League Baseball in attendance three of those six seasons (2013, 2016, 2017). After the 2020 minor league season was canceled, Guay helped guide the Indians to eighth overall out of 120 MiLB teams in total attendance despite playing 20 games at 25% and 50% capacity.
Guay is an avid member of his community and has been volunteering in the Fall Creek Place area since 2007. He also authors the monthly Fall Creek Place newsletter that appears in the Urban Times.
Guay is a Pittsburgh, Pa., native and graduated from the University of Dayton in 1998 with a degree in sport management. He lives in Indianapolis’ Fall Creek Place neighborhood with his wife, Emily, and daughter, Audrey.