PACKAGE POLICIES
• Voucher redemption is subject to availability. We recommend redeeming your vouchers for tickets well in advance of the game(s) you wish to attend.
• Any unused vouchers will not be refunded.
• If a complete game cannot be played due to weather, your tickets becomes an undated voucher that can be redeemed for a Reserved Grandstand ticket to a future 2024 Canadians game (subject to availability).
• No outside food or drink is permitted.

Refund Policy for Cancelled or Impacted Games at Rogers Field at Nat Bailey Stadium

Any unused vouchers will not be refunded or moved forward to future seasons. Voucher redemption is based upon availability, and the organization cannot guarantee seats will be available. Please redeem your vouchers well in advance. Once vouchers have been redeemed for tickets, they cannot be turned back into vouchers. Exchanges are permitted based upon availability but must be done 24 hours prior to the day of your game. No day of game exchanges are permitted.

Rained Out Game or Other Cancelation

The Vancouver Canadians make every possible attempt to complete or make up every home game. However, in the event of an unfortunate rain-out or other circumstance, in which five (5) innings have not been completed (4 1/2 if the home team is leading):

Tickets redeemed from NatPacks from any regular season home game that was re-scheduled due to inclement weather or other circumstances out of our control will simply become an undated voucher - exchangeable for a ticket of equal or lesser value - to any remaining regular season game. Please try to book your new game in advance, as this is based on availability.

Tickets from a rainout do not automatically grant entry into the re-scheduled game(s). The ticket must be exchanged for a new game day ticket through our Box Office.

Starting 9 Vouchers:

• In the event a game is postponed or cancelled due to inclement weather, or unplayable field conditions, fans that have redeemed their Starting 9 voucher(s) for ticket(s) will receive a rainout voucher(s) that can be redeemed for ticket(s) to a future April to June game in the 2024 season. The rainout vouchers will only be valid for April to June home games.

FAN CODE OF CONDUCT

Unacceptable conduct is subject to eviction without a refund or possible arrest and includes but is not limited to the following:
• Use of foul, threatening or abusive language or gestures.
• Fighting, threatening or offensive conduct towards others.

• Intoxication or impairment due to alcohol or consumption of illegal substances.

• Throwing objects or interfering with the progress of the event.
• Being in possession of alcohol not purchased inside of Nat Bailey Stadium.
• Being a minor in possession of alcohol or providing a minor with alcohol.
• Any tobacco products, including e-cigarettes & vaporizers.
• Any other conduct that may be deemed by Nat Bailey Stadium staff to be inappropriate or a disruption to the peace and good order of events or which may adversely affect the safety of persons or property.
• Alcohol service ends at the conclusion of the 7th inning unless otherwise posted and is subject to change at the team’s discretion. Nat Bailey Stadium is a family venue, guests not adhering to the Vancouver Canadians Fan Code of Conduct will be asked to leave without ticket refund.

Q: WHEN CAN I ENTER NAT BAILEY STADIUM FOR A GAME?

A: Gates will open one hour prior to the First Pitch.

Q: HOW DOES PARKING WORK AT THE BALLPARK?

A: On game days there is parking available on a first come, first serve basis; it is $10 (cash/card) per car or $20 (cash/card)) for oversized vehicles like RV’s or buses. We also offer a free bike parking and are accessible via public transit.

Q: HOW DO I REDEEM MY NATPACK or FLEX PACK VOUCHERS FOR TICKETS?

A: There are 4 ways to redeem your vouchers:

1. Online with your My Tickets Account, contact your C’s representative for further details

2. Call our Box Office at 604 872 5232 and a member of our C’s staff will be happy to help you

3. Stop by the Box Office during business hours

4. Contact your C’s representative

Q: CAN UNUSED VOUCHERS BE CARRIED FORWARD TO THE NEXT SEASON?

A: Unused vouchers will not be refunded or carried forward to future seasons. To avoid disappointment due to ticket scarcity, we strongly recommend all NatPack and Flex Pack holders to redeem their vouchers as early as possible, including during the special ticket holder redemption week.

Q:WHERE IS WILL CALL LOCATED?

A: Will Call can be found at the front of the stadium, to the left of the Box Office and across from Hillcrest Community Centre. Call our Box Office at 604 872 5232 for more information.

Q: IS THERE WHEELCHAIR ACCESSIBLE SEATING AT NAT BAILEY STADIUM?

A: We have wheelchair seating along the 3rd base line and within the Nutrl Zone. If someone in your group requires accessible seating please let your Canadians representative know. These seats are not covered, so please plan accordingly.

Q: WHAT IS C’S CASH?

A: C’s Cash is our dollar to dollar stadium currency. It comes in $10 increments and can be used throughout the stadium to purchase food, beverage or merchandise. Please contact your C’s representative to purchase C’s Cash prior to your game date.