Fan Guide A to Z
A
Advance Tickets
The Frederick Keys Box Office is located to the right of the main gate at Nymeo Field at Harry Grove Stadium. Box Office hours are Monday through Friday 11 AM to 5 PM. and until the 8th inning when the Keys are home. The Box Office opens at 11 AM on Saturdays and Sunday when there is a home game and remains open through the 8th inning. Holiday hours are subject to change. Tickets may be purchased in person, by calling (301) 815-9939 or online at www.frederickkeys.com under the Tickets tab. Telephone orders cutoff THREE hours prior to the first pitch on game days. Tickets purchased online may be printed at home or left at the Will Call window.
Alcoholic Beverages
Alcohol is strictly prohibited from being carried into Nymeo Field at Harry Grove Stadium. The sale of alcoholic beverages ends after the first pitch of the 8th inning. Maryland law prohibits the sale of alcoholic beverages to persons under the age of 21. Therefore, patrons will be asked to show proper identification and proof of age when purchasing alcoholic beverages. Underage drinking will not be tolerated and offenders are subject to ejection and arrest. Spectra Food Services & Hospitality and the Frederick Keys reserve the right to deny the sale of alcoholic beverages to any of our guests at Nymeo Field at Harry Grove Stadium. Limit two drinks per customer, per transaction. Alcoholic beverages are not permitted to leave Nymeo Field at Harry Grove Stadium.
Announcements
Fans wishing to make a birthday or anniversary announcement are encouraged to submit their greetings to the Visit Frederick All-Star Guest Services Center upon arriving at the ball park. All requests must be submitted before first pitch. The Visit Frederick All-Star Guest Services Center is located straight ahead of the main gate. If you would like your announcement to be displayed on the Keys video board, fans are encouraged to contact the Keys Front Office at (301) 662-0013 prior to the game.
Anthem Buddies
Here's your chance for your young athlete to line up on the field with the Frederick Keys players for the National Anthem. The Anthem Buddies package includes: 10 field seats to the game, 10 hot dogs, chips and drink, 10 Keys logo baseballs, as well as your team will be welcomed on the message center and public address system. Check out our Anthem Buddies page!
Assistive Animals
Seeing-eye dogs and other assistive animals accompanying the disabled or visually impaired are permitted at Nymeo Field at Harry Grove Stadium. Please contact the Keys at (301) 662-0013 if any accommodations are required. All other animals are prohibited.
Autographs
Many of the Keys players are available for autographs prior to the game as well as when they exit the field following the game. The entrance to the home clubhouse is located at the end of the first base concourse and that is where you can find Keys players before and after a game. Players are not allowed to give autographs while a game is in progress. Guests are asked not to climb onto or lean on the top of the dugouts or the railings that enclose the stadium.
ATM
The ATM is located on the main concourse behind section 204. In the event that the ATM is not functioning properly, Keys Dollars can be purchased anytime at the Box Office with a credit card.
Automobile Assistance
Limited automobile service will be available in the parking lots during and following Keys games. Locate the nearest parking lot attendant or Keys staff member if you require assistance.
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Bag Search
You and your belongings may be searched upon entry into Nymeo Field at Harry Grove Stadium. By tendering your ticket and entering the stadium, you consent to such searches. If you elect not to consent to the searches, you will be denied entry into the stadium. We encourage all fans to enter the stadium early to avoid delays. Outside food and beverages are not allowed at Nymeo Field at Harry Grove Stadium, with the exception of bottled water.
Banners/Flags/Signs
These items are all permitted provided the item is not commercial or offensive. Banners must not include profane language, advertisements, or political slogans. Banners or signs cannot obstruct the view of other guests.
Bike Racks
Bike parking is located in the front of Nymeo Field at Harry Grove Stadium near the handicap parking. The Frederick Keys are not responsible for lost or stolen property.
Birthdays
The Keys offer a clean, safe, unforgettable environment to celebrate your child's birthday. Our birthday packages begin with 10 field seats to the game, your choice of hot dogs or pizza, cupcakes, baseball souvenirs, and Fun Zone Tickets. Also included is a visit from the Keys' mascot Keyote, Happy Birthday song on the dugout and a digital party picture with an autographed birthday card. Check out our birthdays page!
Broadcast
Frederick Keys home and away games are broadcast on our website and via the Tune-In App.
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Comments / Concerns
Visit the Guest Services Center, located on the main concourse facing the front gates to Nymeo Field at Harry Grove Stadium, if you have any comments, suggestions, or concerns on game day. On non-game days, you may call (301) 662-0013 or email your thoughts to info@frederickkeys.com and a customer service representative will be happy to assist you. For ticket-related issues, please contact the Keys Box Office at (301) 815-9939. To better serve you at future games, we encourage you to complete a comment card, available at the Visit Frederick All-Star Guest Services Center.
Concessions - All Concessions are Cashless Payments (Keys Dollars may be purchased with Cash at the Box Office to be used at Concessions)
We Offer a wide range of food and beverage concessionaire at Nymeo Field at Harry Grove Stadium. Four concession stands are located throughout Nymeo Field at Harry Grove Stadium. Several portable concession stands are located along the main concourse. Please note that locations of all food and beverage stands are subject to change.
For a full list of available options, head to the Concessions page.
Credit Cards
For your convenience, Visa, MasterCard, Discover and American Express are accepted at our Box Office, Team Store, Mattress Warehouse Club and Suites as well as the permanent concession stands.
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Lost and Found
Items lost during a game may be turned into the Visit Frederick All-Star Guest Services Center. To check for a lost item after a game, please call the Keys Front Office at (301) 662-0013. The item will be held by the Keys for 30 days before being discarded. Any items found should be turned in immediately to Visit Frederick All-Star Guest Services, an usher or Keys staff member.
Lost Children & Missing Persons
All lost children will be escorted to the Visit Frederick All-Star Guest Services Center. Announcements will be made over the Public Address system to assist in locating their parent or guardian.
Lost or Stolen Tickets
Lost or stolen tickets may be replaced with proper photo identification. Tickets will only be replaced for the ticket holder of record. This policy is for the protection of the ticket holder and will be strictly enforced. Persons in possession of tickets that have been reported lost or stolen will be denied entry at the gates.
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Nymeo Field
Nymeo Field at Harry Grove Stadium is located at 21 Stadium Drive, Frederick, MD 21703 and has been the home of the Frederick Keys since 1990. Seating capacity is 5,400.
Nymeo Money
Nymeo Money are gift certificates that spend like cash. They are available in $1, $5 and $10 denominations and are redeemable for concessions, at the Team Store, for game tickets and for attractions and games in the FunZone. They are redeemable at any time during the season as well as in the Team Store during home games. Nymeo Money can be purchased in person at the stadium box office or by phone by calling (301) 815-9939 during normal business hours.
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Parking
Parking is free for all Keys home games. Parking is available in the main lot directly in front of Nymeo Field at Harry Grove Stadium on Stadium Drive. A secondary lot is also available off of New Design Road, just behind the right field wall. Handicap accessible parking spaces are available in front of the stadium. Guests with parking passes to the game are encouraged to park in the designated Reserved Parking area in front of Nymeo Field at Harry Grove Stadium.
Picnics
All-you-can-eat picnic buffets are served in our tented picnic pavilion, located on the third base concourse, as well as our Courtyard area behind section 205. These areas are perfect for company outings, family celebrations, church groups and social club gatherings. Picnics with the Keys are a great affordable option for any group outing. Contact the Keys Group Sales Department at (301) 815-9900 for more information.
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Upgrade Tickets
General Admission and Reserved Seats can be upgraded, based on availability, at any time in person at the Keys' Box Office. The upgraded ticket charge is the difference in price between the price paid for the original ticket and price of desired ticket. All fundraiser tickets will be upgraded at $7 for Reserved and $9 for Field Seating.
Ushers
To make your gameday experience more enjoyable, ushers will be positioned throughout the stadium during all Keys games. Ushers are easily identifiable by their orange staff shirts. Please contact an usher if you have questions, concerns, or need immediate attention.