Managing your Ems tickets online is easy! But just in case, we've provided step-by-step tutorials on how to manage your digital tickets.
Individual game tickets can be purchased at the Emeralds Ticket Office, located at 2760 Martin Luther King Jr. Blvd; over the phone at (541) 342-5367; or ONLINE HERE.
OFFICE HOURS
The Emeralds Ticket Office is open 9:00 am - 5:00 pm Monday - Friday.
On GAMEDAYS the Emeralds Ticket Office is open 9:00 am - the 3rd Inning.
On WEEKEND GAMEDAYS the Ticket Office will open at Noon.
Gates open one hour before the game begins.
VOUCHERS
Paper Vouchers are good for a ticket to a 2025 regular season Emeralds game of your choice unless specified otherwise on the voucher. Vouchers may be upgraded, based on availability.
Digital Vouchers can be redeemed online using your MyProvenue MyTickets account. For information on how to redeem vouchers CLICK HERE.
BAG POLICY
To provide a safer environment for the public and significantly expedite fan entry into stadiums, the Eugene Emeralds have implemented a clear bag policy that limits the size and type of bags that may be brought into PK Park. Exceptions to this policy will be made for diaper and medical bags, but fans will need to have these bags properly inspected.
The Emeralds strongly encourage fans to not bring any type of bags, but fans will be able to care the following style and size bag, package, or container:
- Bags that are clear plastic, vinyl or PCV and do not exceed 12” x 6” x 12”
- No buckles, grommets/hardware, or décor can be concealing any part of the bag
- One-gallon clear plastic freezer bag (Ziplock bag or similar)
- Small clutch bags, approximately the size of a hand, with or without handle or strap, may be taken into the venue (can’t be larger than 4.5” x 6.5”)
Approved Items:
- Clear plastic, vinyl, or PVC bags that do not exceed 12” x 6” x 12” or one-gallon clear plastic storage bag (one per person)
- Small clutch bags that do not exceed 4.5” x 6.5” (approx.. the size of a hand), with or without a handle or strap
- Factory sealed plastic water bottles
- Empty water bottles (please note that water bottles containing liquid will not be allowed)
- Medical liquids
- Baby bottles
- Binoculars (not in cases)
- Blankets
- Cameras for still photography (not in cases)
- Seat cushions
- Medically necessary items after proper inspection
RAIN POLICY
Fans who have a ticket(s) for the rained-out game are eligible to exchange their ticket for a future game at the value their ticket(s) were purchased at. Fans must have proof of ticket order to exchange. Proof of ticket order includes confirmation email, ticket attached to a patron account, or physical printed ticket. Exchanges are based on availability and cannot be made for 7/3, 7/4, or 7/5. Picnics will go on, regardless of inclement weather, at their scheduled time. If at the conclusion of the picnic the game should be canceled, a credit will be applied to account(s) based on the number of tickets in the picnic and the value of a standard seat. Credit may be used as a group or on an individual basis. If a game is canceled prior to the gates opening due to extreme conditions, you have the option of rescheduling the picnic, based upon availability.
Tickets can ONLY be exchanged in person or over the phone at the Emeralds Ticket Office.
There will be NO REFUNDS on tickets.
Rain Policy Terminology
Rain Delay: A game that is under a rain delay is in an official delay but will potentially resume play later that day. Tickets cannot be exchanged in the event a game delayed by rain becomes an official game.
Rainout/Postponement: In the event 5 innings of a game are not played except when the Emeralds are in the lead at the end of 4.5 innings, your ticket will be good for exchange for the same price ticket to a 2023 regular season Emeralds home game, based on availability (excludes special events & playoff games).
SPECIAL OFFERS OR COUPONS
Please reference special offers and coupons fine print for redemption policies and practices. Discounts may not be combined.
All sales are final. Discounts, coupons, or special offers can not be applied after tickets have already been purchased.
If you have any questions about a coupon or offer please call the Emeralds Ticket Office at (541) 342-5367
PLEASE CLICK HERE FOR EUGENE EMERALDS TICKET TERMS AND CONDITIONS
WILL-CALL
Will-Call is where advanced ticket orders can be picked up. To claim your tickets, make sure you bring a picture ID and the credit card used to purchase the tickets. Will-Call is located at the Emeralds Ticket Office.
CHILDREN
Children 3 years of age and younger do not need a ticket as long as they sit on an adult's lap. If a child needs their own seat, they will need a ticket for that seat.
ONLINE ORDERS
Online orders are final. There are NO refunds for online orders. You cannot exchange tickets, vouchers, coupons or special offers online.
QUESTIONS?
If you have any questions, please contact the Emeralds Ticket Office by emailing Andrew Brown - [email protected] or call (541) 342-5367.
Ems Ticketing