Guide to Frequently Asked Questions about LP Frans Stadium
Accessible Parking & Seating
The main parking lot surrounding LP Frans Stadium offers spaces for guests with disabilities. ADA seating is available throughout the ballpark and can be requested for all Crawdads games. For assistance reserving ADA seating, please contact us at 828-322-3000.
Alcohol
No alcoholic beverages are permitted to be brought through the gates of LP Frans Stadium. North Carolina State Law prohibits the sale of alcoholic beverages to any person under the age of 21. All guests will be required to show approved identification. Only government-issued identification that is currently valid (not expired) and contains the following will be accepted: Name of Person, Photograph, Physical Description, and Date of Birth. No guest will be served more than two alcoholic beverages at any given time. Alcohol beverage sales on the concourse level will be cut off at the end of the 7th inning during a baseball game. Alcoholic beverages must be consumed within LP Frans Stadium and may not leave the ballpark.
Animals
Only properly identified service dogs are permitted at LP Frans Stadium, unless for official dog-friendly Dollar Dog Tuesday or Bark in the Park games.
Autographs
Players can sign autographs before and after games. The best place to try to get player signatures is down the third base line past the seating bowl. The area is open until first pitch and will reopen following the last out of the game. Please keep in mind that autographs are up to the player’s discretion and staff members cannot help facilitate signatures.
Baby Changing Stations
Baby changing stations are provided in first and third base women’s restrooms. There are currently not stations in the men’s room but additional space can be provided upon request at the front gate or Customer Care Booth.
Banners and Signs
Fans are welcome to show their support via signs and banners. To ensure that these articles do not distract from others, we ask that guests adhere to the following guidelines: The Crawdads ask that banners not be placed in the direct sight line of the batter and/or hung in any area of the playing field or over seat backs, protective railings, infringe on the sight lines of other guests, be larger than four feet by eight feet in size, or be commercial, political, or obscene in nature.
Cameras/Video Equipment
Hand-held video cameras and still cameras for personal use may be brought into the ballpark, provided no game action is recorded in accordance with Major League Baseball regulations.
Child Admittance
Children aged 2 or younger do not need a ticket if they will be seated in a lap. If the child will be occupying their own seat, a ticket is required.
Code of Conduct
In order to provide a welcoming experience for all, the Crawdads have implemented a Fan Code of Conduct. Out of respect for fellow guests, players, coaches, and ballpark staff, all guests are prohibited from:
- Trespassing on the playing field at any time;
- Interfering with baseballs that are in play;
- Throwing or tossing objects;
- Using foul, obscene or derogatory language (see below) or gestures;
- Misusing or overconsuming alcohol, including, underage consumption;
- Behaving in a manner that is disruptive, unruly, or abusive;
- Accessing areas of the ballpark without a proper ticket, pass, or credential;
- Misusing tickets, passes, or credentials in any way; or
- Bringing prohibited items into the ballpark.
Derogatory language is defined as offensive language concerning a person’s race, ethnicity, gender, religion, disability, age, sexual orientation, or national origin, and anyone using such language is subject to automatic ejection from the ballpark.
Violations of the Fan Code of Conduct will not be tolerated and may lead to ejection from the ballpark, a ban on attending future games, or other consequences. Guests who are found to have used derogatory language will be ejected from the ballpark.
Guests are encouraged to report violations of the Fan Code of Conduct to the nearest ballpark staff member. This can be done in person, directly with a member of the Crawdads front office or at customer service.
Donations
The Crawdads would love to donate for your silent auction or other event! Please email the completed form to Donna at [email protected].
Exit/Re-Entry
Guests wishing to leave LP Frans Stadium and return during the same game must do so with their ticket. While pre-game giveaways are being distributed, fans may not leave and reenter the ballpark until the giveaways have been fully distributed.
Fan Mail
Letters to Hickory Crawdads players should be addressed to:
(Player Name)
Hickory Crawdads
2500 Clement Blvd NW
Hickory, NC 28601
If a response is desired, please enclose a self-addressed, stamped envelope. The Hickory Crawdads cannot assume responsibility for lost, misdirected, or unanswered requests.
First Aid
UNC Health provides First Aid at LP Frans Stadium. The First Aid room is located on the concourse, adjacent to the team store, behind section 205.
Foul Balls
Guests are welcome to keep any foul ball or home run hit into the stands. Fans asked to remain alert for balls or flying objects that may enter the seating bowl at any time. At no time should a foul ball or home run ball be thrown back onto the playing field.
Giveaways
Select games have pre-game giveaways of items at the gate as fans enter the stadium. Giveaways are typically to the first 500 or 1,000 fans. Please note, items are one per person regardless of how many tickets are purchased. Guests must be present to get the item and fans cannot exit the stadium and reenter until all the items are given away. For fans that wish to skip the line, guaranteed giveaway packages are available for select items.
Groups
Groups of 20 or more qualify for discounted tickets! Additional savings apply for groups of 30 or more. Please contact 828-322-3000 to speak with a representative and plan your outings.
In-Game Promotions
Want to participate in a between-innings contest or game? See one of the Rock Lobsters walking around with a clipboard, and usually dressed in neon, to find out what’s planned for the evening. Contests may fill up quickly after gates open.
Kids Activities
The ballpark features a playground, a carousel, 2 bounce houses (only one is up on Thursdays), speed pitch, and a prize wheel for children. Unlimited amusement passes for the carousel, bounce house, and speed pitch can be purchased at Customer Care for $5.
Lost and Found
Misplaced items may be turned into the ticket office. Lost articles will be held for 30 days. Items not claimed after 30 days will be disposed of or donated to charity. Guests needing assistance in retrieving or searching for a lost item during non-game hours can contact the Front Office at 828-322-3000.
Military Tickets
The Crawdads are proud to partner with Hendrick Honda Hickory to provide up to two free tickets to every home game to active duty and retired military members. Tickets are available a week before each homestand and must be done in person with a military ID. Military members interested in season tickets can contact John at [email protected] for more information on the military special.
National Anthem
Fans looking to sing the National Anthem before a game can email an audition video to Karly at [email protected]. If you already have a group outing booked for a game and would like to have your group sing, please work with your representative.
Nursing Mothers
The Crawdads are happy to accommodate nursing mothers with a private place to breast feed. Please see a staff member at the front gate or customer care and they will get a room set up.
Personal Announcements
Want to give a shoutout to someone at the game? Stop by the sweetFrog Customer Care Booth and someone will get your message down. Announcements are read via the PA and are a $5 donation to the Claw Club.
Private Events
LP Frans Stadium is the perfect venue for a wide variety of events outside of baseball. If you have an event in mind, please reach out to Daniel at [email protected] to make your idea come to life.
Rain Policy
The Crawdads will do everything in their power to play games as scheduled, but weather may alter the schedule. In the event of delays or cancellations, the team will post the most current information on social media. If nothing is posted, the game is on as scheduled but rest assured, we are always monitoring the situation!
What if it does rain out? In the event we are unable to start a game, or four and a half innings are not played, tickets for the rained out game can be exchanged for another game that season (upgrade required for concert dates and the Independence Day Extravaganza). Hold onto the tickets and bring them back to the box office to swap them for your new date.
Smoking
The seating bowl and main concourse at LP Frans Stadium are smoke free. Smoking sections are designated by the Crawdads Café, and on the upper concourse. Smoking includes, but is not limited to, cigarettes, e-cigarettes, and vape pens.
Strollers
The Crawdads welcome guests with strollers. However, their use must not limit guest movement or block aisles/walkways.
Team Store
The GoTeez Locker Room is open year-round with a selection of hats, shirts, and novelty items. The store is open Monday-Friday 9am-5pm and is located at LP Frans Stadium next to the main gate. If you would like to visit the store outside of a Crawdads game or event, please call 828-322-3000 or stop by the ticket office when you arrive, and a member of our team will be happy to assist you.
Ticket Vendors
The only official ticket marketplace of the Hickory Crawdads is on Tickets.com, which can be accessed through the Crawdads’ website. Tickets bought through other vendors cannot be verified and risk is assumed by the purchaser. To guarantee authentic tickets, please purchase tickets through hickorycrawdads.com, over the phone at 828-322-3000, or at the ticket office.
Umbrellas
Umbrellas are permitted inside LP Frans Stadium. Fans are asked to be courteous to those around them while using umbrellas.