I have a general admission ticket, can I sit with my friends?

General Admission tickets are unassigned seats so they are on a first come, first sit basis so if your friends have general admission tickets, you will be able to sit together.

I have a child under 2, do they need a ticket to the game?

No, children under 2 do not need a ticket to the game as long as they sit in a family member's lap.

I have credits from 2020. Where can I see how many credits I have?

Log into your ticket account by clicking the “My Tickets Account” button and using the email and password associated with your account. In the left corner of the homepage, your account credit will be listed or you can select account credit under “My Account” on the menu in the top right corner. If you have account credits that are not listed, please call the Ticket Office at (207) 879-9500.

How do I apply my 2020 ticket credits to an order?

After finalizing your order, you will be prompted to sign into an account. Using the login credentials associated with the credited account, you will be brought to the shopping cart. Under Account Credit, you can select to apply a credit to your purchase. If the credit covers the cost of your order, you can place your order or continue shopping to add additional tickets to your cart. If your credit does not cover the cost, you will need to add a credit card to cover the remaining balance.

What are the benefits of using digital ticketing?

Digital ticketing provides a safe, convenient and secure way for Sea Dogs fans to use and share game tickets. It also helps prevent lost, forgotten, and fraudulent tickets and provides a contactless entry solution for all fans coming through the gates at Hadlock Field.

How do I access digital tickets I’ve purchased?

Digital tickets can be accessed in one of two ways. After purchasing tickets, you will receive a confirmation email with a link that says, “Click here to access your tickets.” Tickets can be viewed and scanned on a mobile device or printed off at home. If you are unable to locate that confirmation email, you can also access your digital tickets by logging into your My Tickets account directly.

What do I show at the ballpark gates for entry?

A QR code or barcode (depending on the type of digital ticket used) will be shown on the screen of your mobile device at the gates and scanned by an employee for entry.

Can I print my ticket from home?

Yes, tickets can be printed from home by logging in to your My Tickets account on a computer, clicking on the menu in the upper right-hand corner, selecting “My Tickets,” and clicking on “Print Tickets.”

Can I have multiple tickets on a single phone?

Yes, you can swipe to view and scan multiple tickets on a single phone. For example, if a family of 4 individuals is walking into the game together, only one person would need to show the 4 tickets on his or her phone.

Can I add digital tickets to my Apple Wallet or Google Wallet?

Yes! To save tickets to your Apple or Google Wallet, view your confirmation email on your mobile device and select either “Click here to add your tickets to Apple Wallet now” or “Click here to add your tickets to Google Wallet now.” You can also add tickets to your Apple Wallet by logging into your My Tickets account directly.

Can I use a gift card to purchase tickets?

Yes! Gift cards can be used to purchase tickets online and over the phone. Call us at 207-879-9500.

I purchased discounted or have free tickets for the 2020 season. Can I use them for the 2021 season?

The ticket status listed above will determine how your tickets can be used. When in a green status, a ticket can be exchanged for one ticket of equal or lesser value for any remaining regular-season game, subject to availability. If we are in a yellow status, the amount paid for that ticket via the Sea Dogs ticket office is applicable towards the purchase price of a yellow ticket game. When red is designated by Sea Dog officials, no fans will be permitted into the ballpark due to health and safety concerns.

Ticket Forwarding and Recalling

How can I forward tickets to someone else?

Please view our Digital Ticketing Guide for instructions on how to forward tickets.

Will the person I forward a ticket to need a Sea Dogs ticket account?

Yes. If they do not already have an account associated with the email address you forwarded the ticket to, they will be prompted to create an account upon receiving the ticket.

If I receive a forwarded ticket, can I then forward that ticket on to another person?

Yes, a ticket you receive can be forwarded to another individual. You (as the new sender) and the new recipient will both receive confirmation emails once the action is complete. There is no limit to the number of times a ticket can be forwarded.

Where can I see who a ticket was forwarded to?

You can view the recipients of your ticket forwards by logging in to your My Tickets account, clicking on “View All Ticket Inventory,” and then clicking on an event date. The name of the recipient will appear with each forwarded ticket.

How can I recall tickets that I forwarded to someone else?

Please view our Digital Ticketing Guide above for instructions on how to recall tickets.

Can I recall a forwarded ticket after it has been accepted and re-sent to another person?

Yes, the original ticket owner can recall a ticket back to their account no matter how many times it has been re-forwarded as long as it has not been scanned for entry.

Troubleshooting

What if I don’t receive my confirmation email?

After tickets have been purchased it can take up to 15 minutes for your confirmation email to arrive. If it has been longer than 15 minutes, we suggest checking your ‘spam/junk folder’ for an email from [email protected]. If you are using a Gmail account, please check the social and promotions tabs of your inbox as well. If you still cannot locate your confirmation email, please call the Ticket Office at (207) 879-9500.

What if I forgot my password?

You can reset your password by clicking ‘Reset Password’ on the My Tickets login page. You will receive an email with a temporary password. If you have difficulties resetting your password, please call the Ticket Office at (207) 879-9500.

What if I don’t have a smartphone?

You are still able to purchase, use, print and share Sea Dogs tickets without a mobile device. All necessary ticket actions can be completed by logging in to your My Tickets account on a computer.

What if my phone battery dies before I enter?

Visit the nearest Ticket Office window for assistance.

What if I cannot find the tickets I purchased?

Double-check that you are logged into a My Tickets account with the same email address and name that was used to purchase the tickets. If you are still having difficulty locating tickets you believe should be appearing, please call the Ticket Office at (207) 879-9500.

What if I accidentally forwarded a ticket to the wrong email address?

Simply follow the instructions for recalling tickets. Once the ticket is back in your account, you can then re-forward it to the correct email address.

What if I cannot find tickets that were forwarded to me?

Double-check that you are logged into a My Tickets account with the same email address the sender used to forward you the tickets. You may also have the sender recall the tickets and then re-forward them to you at your preferred email address. If you are still not able to locate tickets you believe should be appearing, please call the Ticket Office at (207) 879-9500.