The Round Rock Express Auto-Renewal Program is the easiest and most convenient way to renew your Season Ticket Membership and ensure you keep your seats at Dell Diamond. By renewing your seats for the 2024 season, all season ticket members were automatically opted in for auto-renewal starting with the 2025 season.

Here's How it Works:

Your season tickets will be automatically renewed on an 8-Month Payment Plan

Your designated credit card will be processed on the 15th of every month, starting in September
If you need to update your credit card, please reach out to your sales representative
You have the option to opt out of the Auto-Renewal Program
If you wish to opt out, please contact your sales representative or fill out the opt-out form by September 1 annually.
If you wish to pay in full, please contact your sales representative at your earliest convenience

Auto-Renewal Program Frequently Asked Questions

How do I enroll in the Auto-Renewal Program?

For existing season ticket members, you are automatically enrolled in the Auto-Renewal Program during the ticket renewal process. For new season ticket members, you will be automatically enrolled for the following season.

What am I authorizing by enrolling in the Auto-Renewal Program?

You are authorizing the Express to automatically renew and process payment for your season tickets, and associated handling fees. We will continue to automatically renew and process payment for these items annually if your account remains in good standing, or unless you cancel your Auto-Renewal Program enrollment before the opt-out deadline.

What if I need to cancel my Auto-Renewal?

Enrolling in the Auto-Renewal Program commits you to purchase your season tickets for the full upcoming season. You must opt out for the following season prior to your first installment due date annually by contacting your sales rep and filling out the opt-out form. Ensure your email or other method of communication is kept up-to-date and valid. If you fail to cancel prior to the designated deadline, no refunds will be accommodated after the initial charge. The deadline for members to opt out is September 1 annually.

How is my payment method set up?

You will provide us with your preferred credit card upon enrollment. We will set up your season tickets on the 8-Part Payment Plan, which permits your season ticket invoice payment to be paid in installments between September and April annually. We will automatically process your card on pre-designated payment plan dates. If you wish to pay your season ticket invoice in one lump sum payment on or before the first due date for the 8-Month Payment Plan, you may do so by contacting your sales rep or by calling 512-255-2255.

What is the payment schedule?

The 2024-2025 Auto-Renewal Program period will begin September 15. Any opt-out requests must be submitted by September 1 via the opt-out form.

8-Month Payment Plan

8-month payment plan
Payments processed on Sept. 15, Oct. 15, Nov. 15, Dec. 15, Jan. 15, Feb. 15, March 15 and April 15

Pay in Full

Remaining balance will be paid in full on September 15, 2024
If at any time during the payment plan you would like to pay your account in full, please reach out directly to your sales representative

What if I need to change my credit card?

You can update your credit card online through MyProVenue or contact your sales representative or call 512-255-2255 any time. It is your responsibility to ensure your preferred credit card is available to be charged through the Auto-Renewal Program.

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