ADA FRIENDLY: Smokies Stadium was designed to be universally accessible and comfortable for fans with disabilities. To purchase wheelchair seating, please call the ticket office at (865) 286-2300. Please call ahead of time as ADA-friendly seating is limited and often goes quickly.

ADDRESS: Smokies Stadium is located at 3540 Line Drive, Kodak, Tennessee, 37764.

ALCOHOL: Alcohol is available to purchase throughout the ballpark. All alcohol sales conclude at the end of the 8^th inning. For fans who would like an alcohol-free area, the Food City Family Section in Section 111 does not allow alcoholic beverages.

ALL-YOU-CAN-EAT WEDNESDAY: Every Wednesday, fans can purchase All-You-Can-Eat tickets. The tickets include a seat to the game and access to our buffet that runs from 6:00-8:00pm. For more information, click here.

BABY-CHANGING AREAS: Changing stations are located in every restroom and in our family restrooms.

BAG SEARCH: All bags are subject to inspection prior to entering the ballpark. See PROHIBITED ITEMS.

BIRTHDAY PACKAGE: A birthday at the ballpark is the best way to celebrate! The birthday package includes tickets to the game, a video board announcement, and more! For more information, click here or call us at (865) 286-2300.

BOX OFFICE: The Smokies Box Office is open to purchase tickets Monday-Friday from 10:00am until 5:00pm.

BUSINESS OFFICE: Smokies Stadium’s administrative office is located on-site at Smokies Stadium and is open Monday-Friday from 10:00am until 5:00pm.

CAMERA AND VIDEO EQUIPMENT: Cameras and video recorders are allowed at Smokies Stadium as long as they do not obstruct the view of others.

CARD POLICY: The Smokies announced that Smokies Stadium will be a cashless venue beginning in 2023. This includes transactions involving tickets, food and beverage, merchandise, parking, and all other parts of a Smokies game or event. Smokies Stadium will accept Visa, Mastercard, Discover, American Express, Apple Pay, and Google Pay. The Smokies look forward to providing faster lines, increased safety, and customer convenience for fans.

CASHLESS: Smokies Stadium is a cashless venue. See CARD POLICY

CHICKEN RUN: The Chicken Run takes place at the end of the 6^th inning. Children who want to participate must report to Section 118 the top of the 6^th inning. Children must be between the ages of 4-12. Absolutely no adults are allowed in the Chicken Run area or on the field. Children are not allowed to wear flip flops. Children will exit the field at Section 104. Children who change their minds will be escorted to the Advanced Auto Fan Assistance booth by a Smokies Staff member.

CHILDREN: Children ages three and under may be admitted to Smokies games without a ticket but need to sit in the lap of an accompany adult. Children ages four and above will require a ticket.

CODE OF CONDUCT: Major League Baseball and the Knoxville Smokies are committed to a safe and enjoyable experience at Covenant Health Park. All events unless otherwise noted will have a clear bag policy in effect. Below is our fan code of conduct which covers behaviors that are not permitted:

• Trespassing on the playing field; • Interfering with baseballs that are in play; • Throwing objects; • Using foul or obscene language or gestures; • Using derogatory language, which is defined as offensive language concerning another person’s race, ethnicity, gender, religion, disability, age, sexual orientation, or national origin; • Excessive or underage consumption of alcohol; • Disruptive, unruly, or abusive behavior; • Accessing areas of the ballpark without a proper ticket, pass, or credential; • Misusing tickets, passes, or credentials; • Bringing in animals of any kind for any reason, except service animals specifically trained to aid a person with a disability; • No smoking, vaping, or e-cigarettes; • Bringing prohibited items into the ballpark

Prohibited items: Food, beverages, weapons of any kind (even with a concealed weapons permit, per MLB), containers such as coolers or thermoses, lawn chairs, balloons, drones, banners or signs that are not in the spirit of the event or larger than 8.5 inches x 11 inches, and noise makers.

CLEAR BAG POLICY: Stadium security regulations limit fans to clear bags not to exceed 12 inches x 6 inches x 12 inches, and/or a small clutch purse not to exceed 4.5 inches x 6.5 inches. All belongings are subject to search upon entry, including medically necessary items. Diaper bag supplies should be carried in a clear bag. No items can be left at the gates.

Violations of the Code of Conduct will not be tolerated and may lead to consequences including ejection from the ballpark and a ban on attending future games and events. Use of derogatory language will result in ejection. If you believe someone is interfering with the Fan Code of Conduct, please speak to an usher or visit the Fan Assistance booth.

COLLECTORS CORNER: The Collectors Corner has everything you can think of when it comes to collectible trading cards! We have cards spanning sports like baseball, basketball, football, and UFC to a myriad of Pokemon cards across many different sets! We sell sealed packs, boxes, and cases, but we also have singles and graded singles. We have new items added weekly, and you can keep up with our box breaks with our social media pages! Click here to visit our website.

CONCESSIONS: A wide variety of food and beverages are located throughout the ballpark. Click here for the full map.

DIETARY NEEDS: Special dietary options are available at Smokies Stadium. Click here for our Stadium Food Map.

DIRECTIONS: I-40 West: Exit off of exit 407, take a right off of the exit. Go through the first traffic light, and the parking entrance will be directly on your right.

I-40 East: Exit off of exit 407, take a left off of the exit. Go through the first two traffic lights, and the parking entrance will be directly on your right.

Pigeon Forge/Sevierville/Gatlinburg: Head north on Winfield Dunn Parkway. Go straight through the traffic intersection when you approach the I-40 exits. The parking entrance will be on your right at Line Drive.

DONATIONS: The Smokies receive hundreds of requests each year for charitable organization events. We donate tickets or merchandise to as many of these organizations as possible. Requests are processed in the order they are received and the approval process usually takes 3 weeks. All requests must be submitted online through our Donation Request Page.

ELEVATOR: The elevator inside Smokies Stadium is located behind Section 109. Guests are required to present a Luxury Level ticket or an appropriate group area ticket to access the elevator.

EXIT AND RE-ENTRY: Guests are permitted to exit and re-enter the stadium if they present their ticket. If a giveaway is taking place, guests will need to wait until the giveaway is over to exit the stadium and re-enter.

FAN ASSISTANCE: The Advance Auto Fan Assistance Booth is located in the 3^rd Base entrance way.

FIREARMS: Per MLB guidelines, firearms are not permitted inside Smokies Stadium even if you have a permit.

FIREWORKS: The Summer Fireworks Series takes place on most Saturdays and some Fridays. The fireworks begin immediately after the conclusion of the game. Click here for more information about our promotions!

FIRST AID: First aid is available at Smokies Stadium. The first aid room is located behind Section 108.

FIRST GAME CERTIFICATES: If it is your first Smokies game, first game certificates can be found at the Advanced Auto Fan Assistance Booth. They are free of charge and personalized!

GATES OPEN: The main gates typically open 60 minutes prior to game time. On Saturdays, the gates open 90 minutes before game time. Season ticket holders may enter through the season ticket gate 30 minutes before the main gates open.

GARZA LAW TERRACE: Located on the first base side of the Luxury Level, The Garza Law Terrace at Smokies Stadium offers high end entertainment! With spectacular views of the game in a private, climate controlled indoor setting, in addition to outdoor seating. The Garza Law Terrace at Smokies Stadium offers a unique and extensive beverage assortment, flat screen TVs, and multiple seating options throughout the area. Fans can customize their experience through a variety of delicious buffet options. Click here for more information!

GIVEAWAY POLICY: The Smokies policy is to distribute one giveaway item per eligible fan entering Smokies Stadium. An eligible fan is a fan that meets advertised age limits or other requirements. Extra tickets for a game may not be redeemed for a giveaway item. Giveaway items are distributed in limited supply.

GROUP TICKETS: Smokies Stadium is a perfect venue to entertain anywhere from 10 to 6,000 people. Groups enjoy special benefits, including access to our special group areas. For more information, click here.

HOMER HOUND: Homer Hound is the friendliest mascot in East Tennessee and loves interacting with Smokies fans!

HOTEL: Smokies Stadium is conveniently located next to our friends at the Hampton Inn & Suites. To book a room, click here.

ICE CREAM: Smokies Stadium has various ice cream options. The Diamond Sweet Spot is located down the right field line behind Section 103. There are also multiple Dippin’ Dots carts located on the concourse.

JERSEY AUCTIONS: Specialty jerseys are auctioned off and will be available after the game. The jerseys are player worn and autographed. Jerseys can be bid on through the LiveSource app or website.

JOBS: If you are interested in applying to be part of our front office or game day staff, check out our listings here.

KIDS RUN THE BASES: Kids Run the Bases presented by Shoney’s takes place after Tuesday home games. When the game concludes, children ages 4-12 are welcome to line up at Section 104 and run the bases. Absolutely no adults are allowed on the field. Children are not allowed to wear flip flops.

KIDS ZONE: Homer’s Playland presented by Shoney’s is located down the right field line beyond Section 101. Homer’s Playland features bounce houses and other fun activities. All children must be accompanied by an adult at all times.

LOST AND FOUND: Lost items are held for 30 days. Guests may bring lost or found items to the Advanced Auto Fan Assistance Booth or call (865) 286-2300 in an effort to locate missing items.

LUXURY LEVEL: Luxury Suites are one of the most popular ways to host a party or corporate event at Smokies Stadium! Your group can take in the sights and sounds of "America's Friendliest Ballpark" from inside one of our fully furnished Luxury Suites, or enjoy the action from its private balcony. Each climate controlled Luxury Suite comes complete with stadium seating on a private balcony, indoor seating options, hostess service, flat screen televisions, and your choice of one of the several delicious food packages we offer.

MASCOT APPEARANCES: Homer Hound is the friendliest mascot in East Tennessee! He is available to attend events and schools in our surrounding counties. All appearances are based on availability - please call or email Aris Theofanopoulos at least one month in advance to inquire about availability.

MERCHANDISE: Official Smokies merchandise is available at the GoTeez Locker Room. The store is open Monday-Friday from 10:00am-4:00pm.

NURSING: A perfect space for mothers who need a private area to pump or breastfeed, the First Aid room is private and air conditioned. It is located behind Section 108.

NATIONAL ANTHEM: Fans looking to sing the National Anthem at a Smokies game can email Alyssa. Please make sure to include your full name and a video of you singing the National Anthem. All singers at Smokies Stadium must have the words memorized without the need of a phone or sheet of paper.

OUTSIDE FOOD AND BEVERAGE: Outside food and beverages are not permitted inside Smokies Stadium per Southern League rules.

PARKING: The cost of parking is normally $5 per vehicle, but is now free for the remainder of the 2024 season thanks to Sevier County and the City of Sevierville. SEE CARD POLICY.

PHONE NUMBER: For information or to purchase tickets, please call (865) 286-2300.

PIONEER PORCH: The Pioneer Porch is a fantastic group area located just beyond the outfield fence in right field. Your group will have access to a complimentary ballpark-style meal including hamburgers, hot dogs, chips, cookies, and Pepsi products/bottled water.

POCKET SCHEDULES: Smokies pocket schedules are available at the ticket window, the Advanced Auto Fan Assistance Booth, the GoTeez Locker Room, and various other locations throughout the ballpark. The schedule is also available at smokiesbaseball.com. If your company would like to display pocket schedules, please send an email to [email protected].

PROHIBITED ITEMS: Food, beverages, weapons of any kind (even with a concealed weapons permit), containers such as coolers or thermoses, lawn chairs, helium balloons, banners or signs that are not in the spirit of the event or that obstruct the view of others, animals other than service animals, and compressed air horns are all prohibited at Smokies Stadium.

PERFORMANCE CENTER: Looking to practice your swing during the offseason? Or need a fun place to host a birthday party? The Tennessee Smokies Performance Center is the perfect place for both! For more information, email Richie.

QUESTIONS: Questions? Call (865) 286-2300 or email [email protected].

RAINOUT POLICY: In the event that 4 ½ innings of the game are not played, the ticket may be exchanged anytime at the ticket office for an available ticket for any 2024 regular season game.

RESTAURANT: The Batter’s Box Bar + Grill is located behind Section 116. Fans are able to dine in or place an order at the walk-up window during Smokies games and select events.

RESTROOMS: There are four men’s, four women’s, and two family restrooms located on the concourse. There is one men’s and one women’s restroom located on the Luxury Level.

SEATS: There are 6,182 seats. Seat color: Green. Field level seats: 5,922. Luxury Level seats: 260.

SMOKING: Smoking is strictly prohibited inside Smokies Stadium. This includes e-cigarettes, vapors, cigarettes, and cigars. Guests wishing to smoke while at Smokies Stadium can exit the front gates and find the designated smoking zone.

SOCIAL MEDIA: Follow the Tennessee Smokies on Twitter, Facebook, Instagram and TikTok @smokiesbaseball.

SPECIAL EVENTS: Smokies Stadium is available to host banquets, corporate events, meetings and so much more! For more information, email Richie.

STROLLERS: Strollers are allowed at Smokies Stadium and may be stored under guests‘ seats. Strollers may not block rows, aisles, or stairways. For your convenience, strollers can be given to any usher to be held in the First-Aid room.

THIRSTY THURSDAY™: Every Thursday is Thirsty Thursday™! Fans can enjoy 20oz draft beer for only $3!

TICKETS: Single game tickets and group tickets for upcoming games at Smokies Stadium can be purchased in the following ways: online at smokiesbaseball.com, over the phone at (865) 286-2300, or in person at the Box Office.

UMBRELLAS: Umbrellas are permitted inside Smokies Stadium. Please be considerate of other guests.

USHERS: Ushers are stationed at the top of most sections. If there is a problem, please find the nearest usher to assist you.

VIDEO BOARD MESSAGES: To have a birthday or special message displayed on the video board, fans can visit the Advance Auto Fan Assistance Booth. Each message is $10 and must be paid with a credit or debit card. Messages must be purchased by the end of the first inning. Messages are usually displayed on the video board at the end of the second inning.

WATER FOUNTAINS: Water fountains are located near the main restrooms at Smokies Stadium. Standard and wheelchair accessible.

WEBSITE: smokiesbaseball.com

WALK UP SONGS: Walk up songs for Smokies players can be found here.

XTREME FUN: Here at Smokies Stadium, we create memories that last a lifetime. We want all of our fans to have extreme fun at our games!

YEE-HAW AT THE YARD: Yee-Haw at the Yard is one of the most enjoyable areas to catch a Smokies game. Exclusive to groups of 20 or more, it is an excellent space to host your next big event. Lounge in patio style seating with umbrellas and cool down with an ice cold Yee-Haw beer under the pavilion. Fans can feast on food for an entire hour catered from The Batter’s Box Bar + Grill. Call the Smokies Groups Department at (865) 286-2300 to book today.

ZIPPIDY DO DA: Woohoo! You made it to the end of the A-Z information! Now that you know everything, buy some tickets and we will see you at Smokies Stadium!