Groups Frequently Asked Questions
GROUP BOOKING PROCESS:
1. Choose your preferred date, group space, and menu selection
2. Take care of the deposit
3. Stay in touch over time in case we need to make any changes
4. Finalize Details: Attendee numbers, remaining balance, food & beverage
5. Distribute Tickets: Printed or digital
6. Play ball and enjoy the game!
DISCOUNTS:
Is there a discount for groups? Groups of 20 or more receive $3 off compared to the individual rate.
Is there a discount for children? There is a discount for children 12 and under in select picnic areas. Children 2 and under do not require a ticket to enter the stadium. These areas include: Fox Club, Picnic Pavilion, Leinie Lodge & Home Run Porch.
PAYMENT:
What is your preferred method of payment? We suggest a check or cash if you prefer to avoid the 3% credit card
When are payments due for a picnic? A 50% deposit is due within a month of booking your group. The final payment and final attendee numbers are due two weeks before the game date.
If you are booking a private space, we ask for a deposit of the minimum amount within a month of booking to keep that space private.
When are payments due for group tickets only? Final payment and final attendee numbers are due two weeks prior to the game date.
When is payment due for a suite? Payment for the suite is due upfront. If you choose to pre-order food, your Group Sales Representative will send you a menu via email. Once the menu is decided upon, send it back via email or fax. A credit card will need to be put on file and will be settled with the wait staff at the end of your event.
*This includes a 20% gratuity charge.
*The Suite Menu must be finalized one week before the event.
PICNICS:
When do picnics begin? Picnic mealtimes vary by area.
TLC Sign 1st Base Picnic Pavilion: Pre-Game – When the gates open (100 minutes before first pitch). In-game: 20 minutes after the scheduled first pitch.
Tent Picnic: When the gates open (100 minutes before the first pitch).
Fox Communities Credit Union Fox Club: When the gates open (100 minutes before the first pitch).
Leinie Lodge: When the gates open (100 minutes before the first pitch).
Johnson Financial Group Diamond Seats: Start of game.
Party Deck: Start of game.
Miller Lite Home Run Porch: Start of game.
All-You-Can-Eat Seats: Start of game.
How long do picnics last? Picnics run for 90 minutes.
Are there special tickets for the game, picnic, and drinks? No, there is only 1 ticket for each person for the whole event. The game ticket and all food and beverage prices are included within your designated picnic area price. Each group member will receive a wristband for 2 drinks.
Can items be added to our picnic menu? Yes, additional picnic items may be added to your picnic menu. This includes healthy alternatives, gluten-free, and extra dessert items. Ask your Group Sales Representative for a copy of the 'Picnic add-on Menu'.
Do you have accommodations for dietary restrictions? Yes, our chefs do an amazing job accommodating! Let your Group Sales Representative know what restrictions and how many people, so they can send over possible alternatives.
The most common options: Veggie burgers and gluten-free burgers. Add-on on fruit/veggie trays. Some options may require an additional charge.
Can we have an open bar? At this time, not all areas can accommodate an open tab. Some factors include: duration, location, what kind of beverages are included, etc.
The best suitable options for an open bar: Fox Club and Leinie Lodge during your picnic or Party Deck.
PARKING PASSES:
Are parking passes included with my group outing? No, parking passes are NOT included in your picnic price.
The only areas that include parking passes are the VIP Suites (3 VIP parking passes per suite) and the Left Field Lofts (5 parking passes per loft).
You can purchase parking passes in advance through a Group Representative – save $1 per car pass and $5 per bus pass compared to day-of-game pricing.
TICKET DISTRIBUTION:
What do I need to distribute tickets:
Parking Pass - (if pre-purchased) to enter the parking lot.
Ticket - To enter the front gates.
Wristband - (if in a group picnic area) to go through your buffet line and claim your drinks.
HOW TICKETS ARE DISTRIBUTED:
Digitally - Mass distribute to group members emails by filling in an Excel sheet.
Printed - Pick everything up in advance to distribute to your members before the game date - prefer to avoid mailing tickets.
Ticket Table - Distribute printed tickets from a table out front day of the game as your members arrive.
Do you mail out tickets? We prefer to not mail tickets to avoid them getting stolen, lost, or not making it to you in time, etc.
Will our group members need to create an account if sent digitally? They will each receive an email to the address provided to us, which creates an account in our system.
They can add the ticket to their digital wallet directly from the email, or log in to their account. If it is a new account and they have yet to log in, they will need to create a password.
INCLEMENT WEATHER:
What happens if there is inclement weather? Picnics will proceed regardless of inclement weather. We will notify you/ post signs if the location of your picnic is moved to a covered space
If the game is canceled before gates open, you can choose to host your picnic still but use your tickets for another date - tickets do not have to be used for the same game. OR reschedule your outing, upon availability, both picnic and tickets
If the game is canceled by the end of your picnic/ before the 5th inning, your picnic will go on as scheduled. Your group’s tickets can be exchanged for any remaining game of the season, they do not have to be exchanged all for the same night.
If the game is canceled after the 5th inning, then it is counted as a complete game and your ticket cannot be exchanged.
UNUSED TICKET POLICY:
What can I do with extra tickets if someone can’t show up on the day of the game? Tickets that are not scanned into the game do not lose full value. Tickets still hold the value of a Grass Ticket and can be used for any remaining game of the season.
How do I exchange an unused ticket? By calling or stopping by the Box Office in person. For groups with several unused tickets, we can create a link with codes for you to utilize.