Behavior:

As Bisons Baseball is a family-oriented experience, we ask that the behavior of our fans be in accordance with this atmosphere. Therefore, the use of disruptive and vulgar language or gestures is prohibited. Furthermore, fans may be asked to leave the ballpark without refund if they are wearing clothing or possess signs with obscene or derogatory words or messages. If your enjoyment of visiting Sahlen Field is being interrupted by the behavior of another fan, please alert ballpark security, an usher or guest relations staff member so the situation can be corrected immediately.

Birthdays/Special Welcomes:

Birthdays and Special Welcome Messages can be submitted HERE. Requests can also be submitted in writing and can be dropped off at the Guest Relations Center (Section 111) or mailed to Bisons Scoreboard Request, One James D. Griffin Plaza, Buffalo, NY 14203. All requests should be received a minimum of 24 hours in advance of the game to be attended to ensure placement on the Bisons scoreboard during the game. Birthday messages usually run (but not guaranteed) in the 6th inning.

BisonsTV HD Board:

The BisonsTV HD Board, an 80' wide by 34' tall high-definition LED scoreboard, provides Herd fans with over 2,500 square feet of entertainment during all Bisons home games. The board was manufactured by Daktronics Inc. and displays promotions, game replays, statistical information, speed of pitch, games, contests and more throughout the season.

Booster Club:

Fans wishing to join the Bisons Booster Club can write: PO Box 1132, Buffalo, NY 14240. A Booster Club booth is located on the main concourse at Section 106. You can download a Booster Club application here or pick one up at Guest Relations, across from Section 111.

Breast Feeding Pod (Mamava):

In an effort to make all their guests comfortable at all times, Sahlen Field offers a Mamava Suite, presented by John R. Oishei Children's Hospital. This 4x8 foot lactation suite is a self-contained, mobile pod with comfortable benches, a fold-down table, an electrical outlet for plugging in a breast pump as well as a door that can be locked for privacy to give new moms the privacy and comfort they deserve while breastfeeding their children. For access, download the free Mamava App on your mobile device.

Buses:

Buses bringing Bisons fans to Sahlen Field should park and unload or pick up passengers along Exchange Street. There is no charge for buses parking on Exchange Street, and easy access into Sahlen Field is available through the Seneca Street Gate on Washington Street.

Camera Use:

Fans are permitted to use both still and video cameras to shoot pre-game, game action and between innings as long as they are not obstructing other fans. Tripods and other camera stands are prohibited. The use of drones is also prohibited at all times. Fans should be advised it is illegal to sell or mass produce any photos/videos taken at Sahlen Field without the consent of Bison Baseball, Inc. Failure to adhere to these rules will result in fan ejection and/or confiscation of camera.

Child Ticket Policy:

Children three (3) years old and under are admitted to the ballpark at no charge for Bisons games as long as they do not occupy a seat. Children four (4) years old and over require a ticket for admittance to the ballpark.

Credit Cards, Cash and Payment Options:

All major American and Canadian credit cards and US debit cards are accepted throughout the ballpark, as are secure forms of digital payments such as Apple Pay and Google Pay. Please note, Sahlen Field is 'cashless' for concessions, merchandise, vending and at the Consumer's Pub at the Park Restaurant. Cash can be used as payment only at the Sahlen Field Box Office for the purchase of single-game tickets and Bisons ticket packages.

Bisons gift cards can be purchased at both the Batter's Box Gift Shop and Team Shop for use throughout the ballpark.

Existing ‘Bisons Bucks’ held by fans are still valid, but have to be exchanged at a designated area inside the ballpark for a Bisons Gift Card of the same value.

Elevators:

The ballpark's elevators are located on the first base side of the Main, Mezzanine and Club levels. They are available for handicapped access and entrance to Consumer's Pub at the Park and all ballpark suites.

Fans Community Care Program:

A great way to donate your unused tickets. Through this program, you can share your seats with someone less fortunate. Send your unused tickets to Fans Care, Sahlen Field, One James D. Griffin Plaza, Buffalo, NY 14203. We'll donate the tickets to a local charity in your name and confirm your donation by mail. Check out our Community Care Program page for more information on how you can donate or request Bisons tickets.

First Aid:

First aid is provided by Twin City Ambulance. Fans in need of medical assistance should inform a security officer, Bisons staff member or usher immediately. Emergency medical service is available on the Main level behind Section 100. A paramedic unit is on duty at the Emergency Medical Service station. The ballpark is also equipped with an advanced life support apparatus. Ambulance service is provided at the user's expense.

Food Allergies/Gluten Free Options:

The Bisons organization is sensitive to the needs of fans that deal with food allergies. Please note that gluten-free food options at several concession stands. Please be advised: Because Sahlen Field is an open-air facility, there is unfortunately no way to guarantee that any area of the ballpark be protected from such items as peanuts or peanut shells that may cause an allergic reaction in some fans.

Food/Beverage Carry-In Policy

Please CLICK HERE to refer to 'Enhanced Security Measures for the complete food/beverage carry-in policy.

Gates:

Sahlen Field gates open one hour before the scheduled start of games for most games. For games on Tuesday, Wednesday & Thursday in April & May, gates will open 30 minutes before first pitch. This is an approximation and may be subject to change without notice.

Gift Cards:

The Bisons offer a universal Bisons Gift Card that can be used at the Sahlen Field Box Office, Consumer's Pub at the Park and at all gift shops and concession stands inside Sahlen Field. The Bisons Gift Card can be reloaded for easy use this season and beyond with no service charges. The cards can be purchased and reloaded at the Batter's Box Gift Shop, the Bisons Team Shop or in Bisons.com Online Shop.

Gift Shops:

• Batter's Box Gift Shop is located on the third base side of the Main level, next to the Ticket Office. The Gift Shop hours of operation (subject to change) are Tuesday-Friday from 11:00 a.m.-3:00 p.m. and Saturday 10:00 a.m.-1:00 p.m. (Feb.-Sept.) and Tuesday-Friday 11:00 a.m.-3:00 p.m. (Oct.-Jan.). Please note that on days when there is a matinee Bisons home game, the gift shop will be closed until gates open and a valid game ticket will be required for entry to shop. The Gift Shop's phone number is (716) 846-2222. Please leave a message with your name and phone number if you'd like an associate to call you back.
• Bisons Team Shop is at Section 112 on the first base side of the ballpark during all Bisons home games.
• Bisons.com Shop -CLICK HERE Most of our selection found in the store is available on our online shop at Bisons.com. It's the perfect solution when you can't make it down to Sahlen Field. For assistance with the online shop please contact us at [email protected] or leave a message at (716) 846-2078.

Guest Relations:

The Guest Relations Center is located just outside the Ticket Office, across from Section 111. A guest relations representative is available when the gates open and until the conclusion of the game.

Happy Hour on fridaynightbash!® Games:

Get your weekend started early with the Resurgence Brewing Happy Hour. The Swan St. gate will open at 5:00 p.m. before all fridaynightbash!® games so fans can enjoy food specials as well as great deals on craft beers at the Consumer's Corner. Check out the fridaynightbash!® page for tickets and more information.

Hotels Near-by

Bisons fans looking to stay downtown after a Bisons game are encouraged to stay at the Embassy Suites and the Hyatt Regency Buffalo.

Lost and Found:

Fans who have lost or found an item during an event should report to the Guest Relations Center located just outside the Ticket Office, across from Section 111. At the conclusion of each event, the items are stored at Guest Relations where they are kept until claimed. You can contact a representative (716-843-4373) between 9:00 a.m. -5:00 p.m. Monday-Friday.

Lost Children:

Lost children should be escorted to the Guest Relations Center located across from Section 111 on the Main Level. Parents trying to locate a lost child should contact the Guest Relations Center.

Lost Tickets:

If you misplaced your tickets, or forget to bring your tickets to a game, you may obtain a special duplicate ticket by visiting the Bisons' ticket office, located on the Swan St. side of the ballpark. Your tickets can be reprinted as long as we can trace your purchase to your credit card or your account.

Maintenance:

If you notice an area of the ballpark (i.e., seats, rest rooms, lights) you feel needs to be repaired, please stop by Guest Relations just outside the Ticket Office, across from Section 111 where your request will be documented and forwarded to our ballpark operations team. You can also email the team at [email protected].

Metro Rail:

Below is the current Metro Rail schedule (subject to change). For extra-inning games surpassing the NFTA deadline, rail service will run 30 minutes after the game.

South Campus to Erie Canal Harbor (INBOUND)

• Weekdays 5:36 a.m. - 12:30 a.m.
• Saturdays 7:35 a.m. - 12:30 a.m.
• Sundays/Holidays 8:30 a.m. - 11:30 p.m.

Erie Canal Harbor to South Campus (OUTBOUND)

• Weekdays 5:10 a.m. - 12:00 a.m.
• Saturdays 7:05 a.m. - 12:00 a.m.
• Sundays/Holidays - 8:00 a.m. - 11:00 p.m.

Paging:

EMERGENCY SITUATIONS that require a guest to be paged may be brought to the attention of the Guest Relations Center (846-2003) located behind Section 111.

Parking:

There are several independently-owned parking facilities located around Sahlen Field. Pricing and availability for those lots are set by the individual proprietors and are not controlled in any way by the Bisons organization. PARKWHIZ - Find the best parking options around Sahlen Field and lock in your spot with ParkWhiz!

Parking: Accessible Parking

Unfortunately, the vast number of parking facilities around the ballpark are privately owned and operated and the Bisons organization cannot control parking policies or space reservations. However, there are a limited number of accessible parking spaces in the ballpark parking lot at 64 Exchange St. The reserved spaces are sold on a first-come, first-served basis. Fans wishing to access these spaces should notify the parking manager of their desire to park in and accessible parking space. Upon notification, the parking lot staff will direct the vehicle to the closest parking space. Proper parking identification is required. Unauthorized vehicles will be towed at the owners' expense.

Postponed Games:

There are basically two types of cancellations of Bisons games due to adverse weather conditions:

• Game in progress postponed: If this occurs while you are at the ballpark, keep your ticket stub and redeem it at the ticket office for a future game subject to availability and excluding special events. Please be advised, this transaction does not have to take place on the day the game is postponed. By Major League Baseball rules, five innings (or four and a half innings if the home team is leading the game) constitutes a complete game and no ticket refunds or rain checks will be issued. In the event a doubleheader is postponed after five innings of game one have been completed, it will be considered a complete game. No refunds or rain checks will be issued.
• Game postponed before gates open: If this occurs, keep your whole ticket and exchange it at the ticket office for a future 2022 game of your choice, subject to availability and excluding special events.

Pocket Schedule Requests:

The Bisons will grant pocket schedule requests as supplies last. To receive, please send a self-addressed stamped envelope to: "Buffalo Bisons -Schedule Request", Sahlen Field, One James D. Griffin Plz, Buffalo, NY 14203

Pub at the Park Restaurant:

Located on the first base side of the ballpark on the Mezzanine level, the Pub at the Park is a great place for a pre-game meal. To reserve a table, call (716) 846-2100. For all games, the Pub at the Park is open two hours before first pitch to the end of the game and serves food through the 6th inning. The Pub at the Park also serves as Buffalo's premier catering and conference center all year long. For more information, visit PubatthePark.com.

Radio Broadcasts:

The Bet 1520 AM is the flagship station for Bisons Baseball broadcasts. All games can be heard for free on Bisons.com or via the 'First Pitch' apps on your mobile devices.

Rain Delays:

The umpire-in-chief shall be the sole judge as to when play shall be suspended during a game because of unsuitable weather conditions, as well as when a game will be resumed or terminated after such suspension begins. An umpire must wait a minimum of 45 minutes after a suspension begins before making a determination on postponement or termination. A rain delay may continue as long as the umpire believes there is any chance to resume play.

Restrooms:

All restrooms are equipped to serve physically challenged patrons.

• Diaper Dugout areas located in the women's restrooms at Sections 102, 114, 115 and 215; men's locations include Sections 110 and 216. Consumer's Pub at the Park also has a changing station in both bathrooms.
• Family Restrooms are located at Section 115 (3B side) and Section 116 (1B side) on the main concourse. Each family restroom is equipped with a changing table and is able to serve physically challenged patrons.

Re-entry:

There will be no re-entry into the ballpark, except in case of emergencies. In the event of an emergency, please exit the ballpark through the Pub at the Park entrance near Section 114. There, you will receive a hand stamp. Please show your hand stamp and original ticket to be allowed admittance back into the park. Re-entry must also take place at the Pub at the Park entrance.

Security:

Security is provided by Change Buffalo Protection & Investigation to Vista Security Group, Inc. Should an issue arise during your time at the ballpark, approach the nearest security officer or visit the Guest Relations Center on the third base side. You can also call/Text the Bisons Security Text Line during home games at (716) 218-6875.

Sensory Assistance (Noise-Reduction Headphones):

Bisons Baseball is a combination of great baseball action complimented by scoreboard entertainment and music/announcements from the ballpark's PA system. As is such, there can be at times a lot for fans to consume. The Bisons organization is sensitive to the needs of fans who might want to limit the sensory exposure of our entertainment. Please note, noise-reduction headphones may be accessed/borrowed for the duration of the event. To use, please visit the Guest Relations Center on the third base side and reserve by leaving a form of identification.

Service/Guide/Hearing Dogs:

Bison Baseball provides equal access and reasonable accommodation to individuals with disabilities. As such, recognized service/guide/hearing dogs are allowed into Sahlen Field to accompany their owners for Buffalo Bisons home games. Service dogs are subject to the same 'carry-in' policy as other fans - being allowed one 20oz factory-sealed bottle of water and one single-serving clear plastic sandwich bag for food- and we ask that they do not block stairs/aisles while the game is in progress. While no documentation is required, all service dogs must have the proper licensing, registration and vaccinations requirements, and owners are solely responsible for the care and supervision of their services dogs. A service dog may be excluded from Sahlen Field if its behavior poses a direct threat to the health or safety of other patrons/staff. Although Sahlen Field may exclude any service dog that is out of control, the owner will have the option of continuing to enjoy the game without having the service dog on premises. Please note, as per the Federal ADA and NY Civil Rights law, 'therapy' or 'emotional support animals' are not included in the definition of 'services dogs' and it is considered a felony to pass a pet off as a service animal.

Smoking Law/Vapor Cigarettes/Tobacco:

Sahlen Field is a 100% Smoke Free Facility. Smoking is not permitted in any of the seating areas, the concourses or the club level balcony, before, during or after the game. This includes the use of Vapor Cigarettes or 'E Cigarettes' and the use of chewing tobacco. There is no re-entry for fans that leave the ballpark to smoke cigarettes or use any other tobacco-related product.

Soliciting:

Soliciting of any products, services and/or monetary donations in the ballpark or on the surrounding plaza is strictly prohibited. Violators will be escorted from the property.

Sunscreen Dispensers:

There are free sunscreen dispensers in the main concourse, located the Guest Relations Center, near Section 108 and at the Swan St. and Seneca St. Gates. Sunscreen is provided free of charge, compliments of Roswell Park Comprehensive Cancer Center.

Telephones:

For emergency only, courtesy phones are at the Guest Relations Center, Pub at the Park restaurant, and First Aid.

Ticket Office:

Located on the third base side of Sahlen Field (Swan St.), the Ticket Office is open during the baseball season, Monday through Friday from 9 a.m.- 5 p.m., and on Saturday from 10 a.m.- 2 p.m. on non-home game days. On game days the office is open from 9 a.m. to the end of the game Monday through Friday; 10 a.m. to the end of the game, Saturday and Sunday day games; and noon to the end of the game, Saturday and Sunday night games. For your convenience during the game, please visit the concourse ticket window located near Sections 111-113 on the third base side of the ballpark.

Ticket Resale Policy:

Under penalty of New York State law, tickets may not be resold by an unlicensed vendor for any dollar value within 1,500 feet of the ballpark. This also applies to the resale of tickets below face value prices.

Ushers:

Bisons ushers are situated throughout the seating areas to assist you with your seating needs and to make your visit to the ballpark more enjoyable. If there is anything interrupting your enjoyment, please ask your usher for assistance.

Water Fountains:

Water fountains are located at sections 101, 108, 109, 110, 115, 116, 117, 213, 214.

Will Call:

The Will Call window is located on the Swan Street side of the ballpark and is open one hour before the start of each game until shortly after the start of the game. Prior to that, tickets left at will call can be picked up at general Box Office windows.

Youth Baseball:

For information regarding Buffalo Bisons Baseball camps, clinics or the ballpark's batting cages, please contact the Bisons Youth Baseball Department at [email protected].