Triple-A Affiliate
Digital ticketing provides a safe, convenient and secure way for fans to use and share game tickets. It also helps prevent lost, forgotten and fraudulent tickets and provides a contactless entry solution for all fans coming through the gates at VyStar Ballpark.
Use the resources on this page to learn how you can access, forward and recall your digital tickets, and anything else in between.
Your My Tickets account allows you to manage your tickets for FREE. You can:
Download the MiLB app by clicking here. Set your favorite team to the Jumbo Shrimp. Once on the team page, click the button that says manage tickets.
At the login page, create a password with the email you used to purchase the tickets. EDITORS NOTE: All tickets will be associated with the same email you use to buy tickets over the phone or online.
Once inside view tickets, you will see all the seat locations you have for that game. At the bottom, select ticket actions.
After hitting continue, you are able to review your seats one last time. If satisfied, click agree to terms and then place order at the bottom of the screen.
Once you are inside ticket actions, you are able to see the scan code for each ticket. You can have the ticket taker scan each ticket from there or use the icon at the bottom left to save them to your smart phone wallet.
Once logged in to your account, tap ‘View Tickets’ to view tickets for your next game, or ‘View All Ticket Inventory’ to view future dates. Find and select the game for which you want to forward tickets from.
Select the Forward option.
Select the tickets you would like to transfer. Then, tap ‘Choose Friend’ at the bottom of your screen.
Tap on a recipient from your current list, or tap ‘Add Friend’ to enter the person’s name and email address if not previously added.
Confirm you have selected the appropriate tickets and then tap ‘Forward Tickets.’ The recipient will be notified via the email address used that they now have tickets in their account.
Once logged in to your account, tap ‘View Tickets’ to view tickets for your next game, or ‘View All Ticket Inventory’ to view future dates. Find and select the game for which you want to recall tickets.
Once you have selected your desired game a list of tickets will appear. (There will be a notation under any previously forwarded ticket.) Tap ‘Ticket Actions’ and then ‘Recall’ at the bottom of your screen.
Select any previously forwarded ticket that you would like to recall and tap ‘Continue.’
Once you've selected the tickets to recall, click "Recall Tickets" and they will be available again on your My Tickets account.
Once you are in your account, click on the Menu tab in the upper hand corner and click on “My Tickets”. Then click on the “Vouchers” tab on the right side of your screen.
Scroll down and click on “Voucher Action”. From there you can “Forward” the vouchers to friends of family or “Redeem” the vouchers. Click on the vouchers you would like to redeem
Choose the game you would like to attend. Click ok on the blue button at the next menu and then select a section on the seating map to see the available seating for that game. After you select your seat, hit the blue button at the bottom to see your selected seat. If satisfied, click continue
After hitting continue, you are able to review your seats one last time. If satisfied, click agree to terms and then place order at the bottom of the screen.
At the front page of your account you will click on “View Tickets” to have the bar code show up to enter the game
Log into your MyTickets account through the Jumbo Shrimp Website to access your ticket account with us.
Once logged in, click the menu in the top right corner to access the dropdown tab. From here, click "My Tickets” which will bring down several options. Click Print Tickets.
Select the correct month in which the tickets you wish to print are for. From there, click the correct event which will allow you to select which tickets you wish to print for this date. Click Continue.
The next screen will show the seats that have been selected to print, with the details of the location of the seats and the pricing. Click Print Tickets.
Lastly, click “View and Print Tickets” which will open the print menu and allow you to select the printer of your choice. Your tickets are now ready for use.
Once logged in to your account, tap ‘View Tickets’ to view tickets for your next game, or ‘View All Ticket Inventory’ to view future dates. Find and select the game for which you want to exchange tickets from.
Select the Exchange option.
Select the tickets you would like to exchange and hit “continue.”
You will now see the tickets you are exchanging in your cart. From here select “Find Eligible Events”
Select the Date, Section, Row and Seats that you wish to exchange your tickets for. Please note that if you are choosing an upgraded seating option, you will be charged the difference at checkout. Once you have your seats selected hit the “Seats Selected” option. On the next page verify your seats are correct and click “Continue.”
On this page you will verify the seats you are exchanging for your new seats. Once you have looked it over and it all is correct you will proceed to the “Checkout.” The new tickets will now show in your ticket account and be available for use.