Frequently Asked Questions

Alcohol

Fans may not bring alcoholic beverages into or out of the ballpark. Guests purchasing alcohol at Lugnuts games must show proof of legal drinking age. Sales of beer and alcohol end after the first pitch of the 8th inning. The Lansing Lugnuts reserves the right to deny the sale of alcoholic beverages.

Animals

No pets or animals of any kind are allowed in the park, with the exception of documented service animals or on specified dates.

Affiliate

Since 2021, we've been the High-A affiliate of the Athletics, located between Low-A Stockton and Double-A Midland (followed by Triple-A Las Vegas) on the Athletics' minor-league ladder. We previously were the Single-A affiliate of the Kansas City Royals (1996-1998), Chicago Cubs (1999-2004), and Toronto Blue Jays (2005-2020), hosting four Midwest League All-Star Games and winning the 1997 and 2003 Midwest League championships.

Attire

Obscene or indecent clothing is not allowed on park property. No shirt, No shoes, No service. Noncompliance with this rule may result in ejection.

Autographs

Autographs may be sought before the game on either side of the dugouts in guest access areas. Up to 1st pitch. Fans may not disrupt the ability of guests holding tickets to the seats nearest the dugouts from accessing/enjoying their seats.

Bag Policy

Clear single compartment tote bags (12” x 12” x 6” or smaller), clutch purses (12" x 6" x 2" or smaller) and diaper bags when an infant is present are permitted to carry into the ballpark. No backpacks or other bags are allowed. Guests with required medical equipment (breast pumps, Insulin, epi-pens, oxygen and other medical devices) may be allowed to carry those items into the ballpark and will be subject to search.

Bag Storage Storage Lockers

Lockers are available outside the East and West gates for a fee.

Bats

Bats are not permitted to be brought inside the ballpark. Any guest receiving a bat during the game is allowed to keep in the ballpark, for the duration of the game.

Bike Racks

A limited number of bike racks are located outside the East and West gates.

Blankets

Blankets are allowed but no camp chairs of any kind.

Cameras

Guests are permitted to carry cameras into the ballpark though no oversized or hard-sided camera bags/tripods are permitted.

Cashless

Going cashless has made for faster, safer, and more secure transactions. Credit and debit cards will be accepted at all concession stands and the Nuts & Bolts retail store. If you only have cash for in-stadium transactions, it can be exchanged for gift cards at sales table behind home plate.

Elevators

There are three elevators for fans at the ballpark. The elevator on the concourse behind home plate serves the Suite Level. The right-field elevator accesses barrier-free seating and the left-field elevator accesses the Pepsi Porch and barrier-free seating.

Fights/Disturbances

If you observe a fan or group of fans who are becoming loud or troublesome, please notify security.

First Aid

Our first aid facility is located on the concourse level in the corridor behind Section F.

Foul Balls

Guests are welcome to keep any ball that is hit into the stands. Guests should stay alert and watch for foul balls while the game is in play or during batting practices. At no time should a foul ball or home run ball be thrown back onto the field. Violators will be subject to ejection. Any guest interfering with a ball in play is also subject to ejection from the ballpark.

Gates Open

An hour and five minutes before First Pitch. So, for instance, if the game is scheduled to start at 7:05, fans will be welcomed in at 6 p.m. Please follow our social media for any updates or changes to these times.

Golf Carts

Jackson® Field™ provides free Golf Cart service to and from neighboring parking areas one hour before gate opening to one hour after conclusion of the game.

Guest Code of Conduct

The Lansing Lugnuts are committed to creating a safe, comfortable and enjoyable ballpark where:

* Guests do not engage in any unruly behavior, including obscene gestures, derogatory, vulgar, biased or abusive language, including betting related speech and behavior, directed at guests, venue personnel, players, umpires, officials, or anyone else.

* Intervention with an impaired guest will be handled in a prompt, safe manner.

* The progress of the game will not be disrupted by guests' actions or unauthorized persons on the playing field.

* Smoking or the use of any tobacco is not allowed inside the ballpark, including e-cigarettes.

* Guests will show their tickets when requested and sit only in their ticketed seat.

* No weapons of any kind will be allowed into the park.

Guest Service Window

The Guest Services Window is located on the concourse level behind Section H.

Kids Zone and Playground

All kids 14 and under are welcome to stop by the Kids Zone and playground in left field to check out the attractions.

Lost Child

Report immediately to a representative at the Guest Services Window on the concourse behind Section H. A guest services representative will contact security immediately. We also ask that parents instruct children in advance that if they should become separated to find a security officer, Lugnuts employee, or go to the Guest Services Window.

Noise-Makers

Lugnuts staff reserve the right to remove any excessive noise makers for the ballpark.

Outside Food or Beverage

No bottles, cans, food, beverages, or containers are permitted to be brought into the ballpark. Unless previously approved by the Lugnuts. Please contact OVG for more info.

P.A. Announcements

Come to the Guest Services Desk before the end of the second inning and give the guest services representative the necessary information.

Parking

Public parking is available on streets, parking lots, and parking ramps in a four-to-five-block area around the ballpark. The Lugnuts are not responsible for any acquired parking tickets given out by the City of Lansing.

Profanity/Derogatory Language

Use of derogatory and/or betting-related language whether such language is directed at players, players’ family members, Club personnel, umpires, or other guests will not be tolerated. Any guest using profanity, derogatory language or gestures will be asked to leave the ballpark.

Promotional Items

One giveaway item will be distributed per eligible fan entering Jackson® Field™ while supplies last. An eligible fan must meet advertised age limits or other requirements.

Rain Policy

If a legal game is not played, this ticket can be exchanged for any remaining regular-season game (in the same calendar year) subject to availability. A game is considered legal after 5 innings are played, except when the Lugnuts are leading after 4 1⁄2 innings. If the game is not rescheduled/resumed, refunds or credits will be as determined at the Lugnuts' discretion.

Re-Entry

Before exiting, get your hand stamped at any gate by a ticket taker for re-entry into the ballpark.

Restrooms

Men's and women's restrooms are located throughout the ballpark. Changing tables are available in all men's and women's restrooms. A family restroom/gender neutral restroom is located at end of 1st and 3rd base concourse.

Search Procedures

Jackson® Field™ employs the use of walk-through metal detectors at each entry gate. All bags will be subject to search or will not be allowed into the ballpark. Please see Bag Policy for approved carry-in sizes.

Security

Please contact any security guard or visit the Guest Services for assistance. Jackson® Field™ security guards are located throughout the ballpark.

Smoking

The use of tobacco products including smokeless tobacco and e-cigarettes is prohibited in the ballpark and the ramps. Violators are subject to ejection.

Strollers

Guests are permitted to bring strollers into Jackson® Field™ after they have been searched at the gates. Smaller umbrella-style strollers may be folded to fit underneath the seats. Strollers may not be placed in wheelchair accessible seating locations.

Throwing of Items

Throwing beer or other items will not be tolerated. Offenders will be ejected from the park and subject to fines and arrest.

Ticket Policy

Our minimum age for tickets is three years old - but if a child is under the age of three and requires his or her own seat, a ticket must be purchased.

Umbrellas

Small umbrellas are allowed into the ballpark. Golf size umbrellas are not permitted in the ballpark. No umbrellas may be open in the seats while the game is in play as they obstruct the view of other guests.

Water Fountains

Water fountains are located near the restrooms throughout the ballpark.

Wheelchair Transport Service

Transport services are available at the East and West gates on a first-come, first-served basis. The Lugnuts provide all guests with access to wheelchairs for transportation to and from the gates to your seating area. Due to their limited number, wheelchairs cannot be signed out for the entire game.