1. I have tickets to a game, but I can't make it due to unforeseen circumstances. Can I exchange my tickets for another game?

All of our ticket sales are final. There are no refunds or exchanges on tickets.

2. Can I place tickets on hold and pay for them later?

We cannot hold tickets without full payment.

3. What age is a child?

A child is 12 and under.

4. What age is a senior citizen?

A senior citizen is 62 and over.

5. I have a young child. Do I need to buy a ticket for him/her?

If he/she is two and under then he/she does not need a ticket as long as the child does not need his or her own seat.

6. Where is the Will-Call Window?

Tickets on will-call can now be picked up at any open ticket window. 

7. Do you have a military discount?

Yes, all you need to do is show a Military ID card and that person with the ID card will receive the discount.

8. I have a voucher that says it can be exchanged for a box seat. What does this mean and how can I use it?

This coupon can be exchanged for a box seat to any regular season game this year, based on availability. It is NOT valid for playoff games or other NBT Bank Stadium events. You may exchange the coupon in person at the box office or by phone.

9. I am handicapped or have trouble getting around. Where is your handicapped seating?

The Handicapped accessible seating is located on the concourse and is general admission.

• There is a $3-$4.50 per ticket convenience fee for online orders. Fee depending on price of ticket purchased.
• Children 2 and under do not require a ticket to enter, but need to have a ticket if they will be sitting in a seat.
• To order children/senior tickets, please call us at 315-474-7833 or visit the Onondaga Coach Ticket Office.
• Please note that section 200 is a peanut free section.
• Mobile Delivery: Tickets will arrive to your email and are accessible through your My Mets Ticket Account

• Call 315-474-7833 - X.1 during business hours to place a phone order for tickets with a credit/debit card. There is no additional surcharge for this service. Visa, Mastercard, Discover, and American Express are accepted.
• Phone orders stop two hours prior to game time.
• Tickets ordered over the phone can be picked up at the Onondaga Coach Ticket Office at NBT Bank Stadium during business hours or at any ticket window the night of the game.

Game Days

• Onondaga Coach Ticket Office at NBT Bank Stadium, Monday - Friday: 10 a.m. - End of the Game
• Onondaga Coach Ticket Office at NBT Bank Stadium, Saturday & Sunday
  • 1:05 p.m. game or earlier: 10 a.m. - End of the Game
  • 6:05 p.m. game or later: 12 p.m. - End of the Game

Non-Game Days

• Onondaga Coach Ticket Office at NBT Bank Stadium, Monday - Friday: 10 a.m. - 5:00 p.m.