What's New at Principal Park

Clear Bag Policy

The only bags allowed inside Principal Park are CLEAR BAGS smaller than 12in long x 12in tall x 6in wide.

Small clutches no larger than 4.5in × 6.5in will also be permitted.

Exceptions ONLY allowed for medical equipment bags and diaper bags for families accompanied by small children.

All bags are subject to search by Iowa Cubs staff or security personnel.

No outside food or drink is allowed to be brought into Principal Park.

Limit 1 bag per person

Digital Program

The traditional game program has also gone digital. All fans should look for the QR Codes both outside and inside the ballpark to download the program for free. With a digital program, there will be new interactive fun to have during your game experience and real-time player information. Sign up for the Iowa Cubs email newsletter and you’ll get the game program emailed to you at the close of every home stand.

Cashless Ballpark

Cash will NOT be accepted. We will accept debit or credit payments only. Two reverse ATM machines will be available inside Principal Park near the JP Party Rentals Fan Services Center behind home plate. At those machines, fans can exchange cash for a pre-paid Mastercard debit card that is good not only at Principal Park, but anywhere in the United States that Mastercard is accepted.

Cubbie Dollars will also be accepted inside Principal Park.

Metal Detectors

All fans will pass through metal detectors at every entrance at Principal Park. No weapons are allowed inside Principal Park, even with a permit. The Des Moines Police Department and CSC will assist Iowa Cubs staff with bringing fans into the ballpark swiftly and safely.

Digital Tickets

The best way to buy tickets for Iowa Cubs games in online - especially when seating capacity is limited. Digital ticketing allows you to share tickets with friends and co-workers via email and avoid being in lines and gathering groups of fans at the ballpark. Within the digital ticketing system, you can use your smart phone to get scanned into the ballpark when you arrive, but smart phones are not required. Print-at-home options are still available.

WALK-UP TICKETS/WILL CALL

If fans arrive at Principal Park without tickets, members of the Iowa Cubs staff will be available outside the gates to help fans purchase tickets through their phone rather than waiting in line. The ticket windows will only be open for walk-up purchases starting three hours prior to game time. Any Will Call opportunities will be handled at Window 4 outside Gate B.

PREMIUM TICKET PICK-UP

Fans picking up tickets and wristbands for our premium areas do not need to report to a ticket window. Ticket holders for the all-you-can-eat Budweiser Club should enter the stadium through Gate A. All check-ins for the BMW of Des Moines Skybox Suites 300 level suites should check-in at the tent next to the green awning outside Gate C. Those with tickets for our 200 level Left Field Suites should enter through Gate A.

Access your Iowa Cubs Ticket Account HERE | Access Ticket Account Help Videos HERE

Covid-19 Policies

Updated 4/15/21

Face Masks

FACE MASKS:

In conjunction with the City of Des Moines, the Iowa Cubs HIGHLY RECOMMEND that all Non-Vaccinated fans wear a mask while attending games at Principal Park. Masks will not be required to enter the stadium, in the concourse, in the Team Store or in the seating bowl.
Masks will be required for any fans participating in promotions on the field.

Social distancing, face masks and frequent hand washing are clear recommendations for ways you can reduce your risk of catching or spreading COVID-19.

Tickets

The best way to buy tickets for Iowa Cubs games in online - especially when seating capacity is limited. Digital ticketing allows you to share tickets with friends and co-workers via email and avoid being in lines and gathering groups of fans at the ballpark. Within the digital ticketing system, you can use your smart phone to get scanned into the ballpark when you arrive, but smart phones are not required. Print-at-home options are still available.

WALK-UP TICKETS/WILL CALL

If fans arrive at Principal Park without tickets, members of the Iowa Cubs staff will be available outside the gates to help fans purchase tickets through their phone rather than waiting in line. The ticket windows will only be open for walk-up purchases starting three hours prior to game time. Any Will Call opportunities will be handled at Window 4 outside Gate B.

PREMIUM TICKET PICK-UP

Fans picking up tickets and wristbands for our premium areas do not need to report to a ticket window. All check-ins for the Betfred Sports Left Field Lounge or the all-you-can-eat Budweiser Club should report to the Iowa Cubs tent outside Gate A. All check-ins for the BMW of Des Moines Skybox Suites should check-in at the tent next to the green awning outside Gate C.

Access your Iowa Cubs Ticket Account HERE | Access Ticket Account Help Videos HERE

Promotions

Per guidelines from Major League Baseball:

Fans will have the opportunity to participate in contests and games on the field between innings. Anyone entering the field while players, coaches or umpires are present need to wear a mask.
Until further notice, players will not be available for autograph requests or to interact with fans.

Stadium Parking

The parking lots surrounding Principal Park will be available to fans during the 2021 Iowa Cubs season. All parking for Iowa Cubs games is $12 per car, and all spots will be filled on a first-come, first-served basis.

Tailgating in the Iowa Cubs parking lots will be allowed in 2021.Please note that grass berm areas along 2nd Avenue have been disturbed by construction work on the levee system. This work will limit available space for tailgating.
Parking spots are to be used for parked cars only. Fans are prohibited from blocking spots or taking up parking spots with tailgating activities.
Grills are permitted in Iowa Cubs parking lots, but are limited to the grass areas surrounding the lots.

Due to necessary work by the City of Des Moines, certain areas of the parking lots and surrounding spaces may be limited on game days throughout the season. These closures may change throughout the season as the work progresses. Please use the map below to familiarize yourself with the available entrances and spaces prior to your arrival at the ballpark.

Ballpark Cleanliness

For decades, the core philosophy of our organization was to do everything we could to make the ballpark “Clean, Safe and Fun” in that order. To achieve that goal, our staff has always followed a thorough cleaning protocol. Moving forward, we will continue to do the things that we’ve always done and add some extra steps specific to the guidelines currently established by the CDC and governing bodies.

WHAT WE’VE ALWAYS DONE:

Thorough cleaning of restrooms and concession stands before every public event
Thorough removal and safe disposal of trash away from public areas
Periodic pressure washing of concourse and seating bowl during the year
Daily high-intensity hosing of all seating areas and concourse
Daily vacuum and surface cleaning in every skybox suite
Daily surface cleaning of doors and hand rails plus mopping of floors in reception lobby and interior stairwell
Provide free access to hand sanitizing stations throughout the concourse

NEW PROCEDURES WE ARE ADDING:

Following general cleaning, we will use eco-friendly sanitizing spray before and after every event in all restrooms, concession stands, dugouts and elevators
Approximately once per hour, a staff member will wipe down frequently used surfaces in each restroom while the gates are open for an event
Water fountains and self-service water stations will not be available
If a game in progress is delayed by weather and fans choose to, or are directed to leave the main grandstand, safe social distancing should still be maintained throughout the concourse area. In these cases only, fans will be allowed to leave the stadium to maintain distancing and return when the game is resumed. Fans will have to pass back through the metal detectors on re-entry, but their original ticket will be valid. Re-entry will not be allowed under any other circumstance.

Restroom Distancing Policies

SINGLE OCCUPANT RESTROOMS:

There are five single-occupant, uni-sex restrooms at Principal Park. One is located in the concourse behind home plate adjacent to the First Aid room. Two are located on the Hy-Vee Mezzanine behind Section 11. Two are located in the Betfred Sports Left Field Lounge (formerly the Cub Club Restaurant).

Concession Operations

Centerplate is the official concessions and hospitality partner of the Iowa Cubs. The Centerplate staff will be open to provide concessions during events. Here are some important considerations and changes to what you may be used to with the concessions operation at Principal Park:

No outside food or beverage will be allowed.
Cash will NOT be accepted. We will accept debit or credit payments only. Two reverse ATM machines will be available inside Principal Park near the Cambria Fan Services Center behind home plate. At those machines, fans can exchange cash for a pre-paid Mastercard debit card that is good not only at Principal Park, but anywhere in the United States that Mastercard is accepted.
Pre and post-event area sanitation standards developed following local health regulations.
Equipment sanitation before, during and after each shift.
Hand sanitizer available for all guests and staff.
Deep cleaning of stands and equipment before and after every event.

Team Store Policies

The Iowa Cubs Team Store will be open during events. Please follow the following guidelines when shopping the Team Store:

Access to the Team Store will only be allowed through the concourse behind home plate. There will be no entry or exit through the main lobby at Gate C.
Cash will NOT be accepted. We will accept debit or credit payments only. Two reverse ATM machines will be available inside Principal Park near the Cambria Fan Services Center behind home plate. At those machines, fans can exchange cash for a pre-paid Mastercard debit card that is good not only at Principal Park, but anywhere in the United States that Mastercard is accepted.

Media Access

The Iowa Cubs welcome media coverage for any open event. Please observe the following guidelines for credentials and access:

All credential requests should be submitted in advance to Iowa Cubs Media Relations Manager Colin Connolly. Requests should be submitted by email to [email protected].
All working media should enter at Gate C and show credentials at reception desk before entering stadium or press box.
Camera access will be limited to a one person per photo well in each dugout (not including the working member or the Iowa Cubs Video Team).
*_Press box food and drink access is subject to availability. *_Credentialed media members will be allowed to bring in their own water bottles if needed. Available press box food and drinks may be taken out of the press box to allow for distancing while eating.
No guests or public access to the video room, broadcast booths or other working areas of the press box.

A-Z Guide

A

ADA Seating

ADA seating is available at Principal Park. Elevators are located inside Gate C and in left field through the Left Field Lounge entrance.

Animals

Properly identified service animals with visible credentials are permitted into Principal Park. The ballpark is open to all dogs with the signing of a waiver on any "Dog Days" promotional dates.

Anthem

See National Anthem.

ATM

Principal Park is a cashless facility. See ATM - Reverse for details.

ATM - Reverse

Two reverse ATM machines will be available inside Principal Park near the Cambria Fan Services Center behind home plate. At those machines, fans can exchange cash for a pre-paid Mastercard debit card that is good not only at Principal Park, but anywhere in the United States that Mastercard is accepted.

Autographs

Fans are permitted to seek autographs before the game down the third base line on the outfield side of the Iowa Cubs dugout. Autograph seekers must return to their seats prior to first pitch. Please do not disrupt others that are seated and enjoying the game. Autographs are not guaranteed.

B

Bag Policy

The only bags allowed inside Principal Park are CLEAR BAGS smaller than 12in long x 12in tall x 6in wide.

Small clutches no larger than 4.5in × 6.5in will also be permitted.

Exceptions ONLY allowed for medical equipment bags and diaper bags for families accompanied by small children.

All bags are subject to search by Iowa Cubs staff or security personnel.

No outside food or drink is allowed to be brought into Principal Park.

Limit 1 bag per person

Banners & Signs

Banners and signs are not allowed in the ballpark as they obstruct the view of other fans.

Bikes

Principal Park has bike parking available inside the ballpark. Fans can enter through the Bike World Bike Gate (Gate D) at the southwest corner of the stadium to access the bike area. Bike to the ballpark on Sunday home games and get a great ticket and drink deal. Click here to learn more.

Broadcast - Radio & TV

All Iowa Cubs games are available locally on AM 940, on www.iowacubs.com, or through TuneIn streaming. Additionally, fans can watch the action with an MiLB.TV subscription.

Buses & RVs

Large vehicle parking is determined on a game-by-game basis with prior approval. Please contact the Iowa Cubs front office at 515-243-6111 prior to the game you wish to attend.

C

Cameras

Cameras are permitted provided they are intended for personal use only. Fans are not permitted to obstruct walkways, aisles or block others from viewing the game while taking photographs. Photos cannot be sold for profit.

Code of Conduct

The top priority for the Iowa Cubs staff is to provide an experience that is clean, safe and fun for all guests at Principal Park. We make this commitment not only for Triple-A baseball games, but also for events hosted by our staff at Principal Park.

You may read our full Fan Code of Conduct linked HERE

Covid-19 Policies

We will continue to work in conjunction with the City of Des Moines and the State of Iowa to ensure that we are providing a safe, clean and fun ballpark at all times.

Cubbie Bear - Team Mascot

Cubbie is a staple at all Iowa Cubs games, but also loves to meet his fans in the community. To schedule Cubbie for your event, click here.

Cub Club Restaurant

The Cub Club Restaurant is now closed. It is now the Left Field Lounge.

Cubbie's Kids Club

Cubbie's Kids Club is the Iowa Cubs kids club available to children 13 and under. The Kids Club package includes a ticket to every Sunday home game, a treat at each of those games, a t-shirt, and access to a free on-field experience. Click here for more information.

D

Donation Requests

All donation requests must be submitted online through this form via email to Neysa Halverson. Please allow 3-4 weeks for your request to be processed.

E

F

Fans Code of Conduct

The top priority for the Iowa Cubs staff is to provide an experience that is clean, safe and fun for all guests at Principal Park. We make this commitment not only for Triple-A baseball games, but also for events hosted by our staff at Principal Park.

You may read our full Fan Code of Conduct linked HERE

Fan Services

The Cambria Fan Services counter is located in the concourse behind home plate. If you have questions or need assistance during a game, staff members are stationed there during to assist you.

Firearms

Firearms are prohibited at Principal Park.

Fireworks

The Iowa Cubs display postgame fireworks sponsored by Mediacom after every Friday home game. Fans should check the promotional calendar for added holiday firework shows or special events.

First Aid

First Aid is located in the concourse behind Section 10 between the Iowa Craft Beer Stand and the Fubo Bottom of the 5th.

Food & Beverages

No outside food or drink is permitted at Principal Park at any time.

Front Office

The Iowa Cubs Front Office is open weekdays from 9 a.m. - 5 p.m. and from 9 a.m. through the end of the game during home games. You can view our Front Office Staff here.

Fundraising

The Iowa Cubs allow groups the opportunity to fundraise at Principal Park. Please contact Dustin Halderson with any fundraising questions at [email protected].

G

Gates Open

Gates open 60 minutes before first pitch for regularly scheduled home games. Gate time may vary for doubleheaders.

Gate times for special events may change the time gates open.

Group Tickets

Discounted group ticket pricing is applicable to parties of 25 or more people. With FEVO, your group will receive a custom group page with event details that will allow everyone in your party to purchase their own tickets within your reserved block of seats.

H

I

J

K

Kids' Tickets

Children 3 and under receive a free general admission ticket at Principal Park. In Reserved Grandstand sections, children must sit on a lap of a parent or guardian or a purchased ticket is required.

L

Lost and Found

Lost items can be claimed at the Iowa Cubs front desk.

M

Media

Media passes are granted to those associated with a certified news outlet or those credentialed by the Chicago Cubs. To request a credential, email Colin Connolly at [email protected]. Passes must be requested no less than 24 hours prior to the game you wish to cover. Press box seating is first-come, first-serve. Interviews are not guaranteed.

Mug Club

A Mug Club membership includes General Admission tickets, a collectable mug, a free beer at every Thursday home game and $1 off each additional beer purchased. Learn more *here**.

*Note that the tickets represent the number of Thursday home games in the schedule, but can be redeemed on any date with the exception of holiday firework dates

N

National Anthem

The Iowa Cubs hold National Anthem auditions in early March prior to each season. Information about how to submit your online audition can be found here.

O

P

Parking

All parking at Principal Park is $13 and is run on a first-come, first-serve basis Including all those who have passes. Parking is limited due to the park's location.

Q

R

S

Security

Police officers are present at each home game to ensure the safety of our fans. If you need police assistance while attending a game, the nearest usher or Iowa Cubs staff member can connect you to an officer.

Smoking

Principal Park is a tobacco free facility. Smoking, vaping or use of e-cigarettes and smokeless tobacco is prohibited. Fans are allowed to step outside of the stadium to smoke through the designated gate in the concourse behind Section 17.

Sponsorship

The Iowa Cubs present a variety of sponsorship options. Contact Randy Wehofer at [email protected] with inquiries.

T

Tickets

Iowa Cubs tickets can be purchased at the Principal Park ticket office, online or over the phone by calling 515-243-6111. The ticket office is open during front office business hours (see above).

Team Store

The Iowa Cubs Team Store at Principal Park is open year round. Shop at any time online.

*Hours *

Monday-Friday: 9 a.m. - 5 p.m.

Home Game Days: 9 a.m. - end of game

Tours

To schedule a tour of Principal Park, please contact John Rodgers at [email protected]

U

V

W

Weather

In the event of inclement weather, fans can find updates on our website and social media channels. Our staff will continue to monitor the weather throughout the day before making an official decision on the status of that day’s game.

For a postponed game – any game that is called prior to first pitch or before five completed innings – fans may exchange their ticket for another ticket of equal or lesser value to any other regular season game during that same season, with the exception of holiday firework dates, subject to availability. No cash value or refunds offered on rain tickets. All exchanges must be done at the Principal Park ticket office.

For a cancelled game – when a team has a lead after five complete innings have been played – that game is deemed official and tickets may not be exchanged.

What's New at Principal Park

Covid-19 Policies

A-Z Guide

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

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X

Y

Z

Principal Park Links: