Use this page for information on all First Horizon Park policies and procedures. If you need additional information, you can reach us at (615) 690-HITS (4487).

Policies subject to change.

Related Links: Seating & Price Map | Directions

ADDRESS AND TELEPHONE
Nashville Sounds Baseball Club
First Horizon Park
19 Junior Gilliam Way
Nashville, TN 37219
Phone: 615-690-HITS (4487)

ADA SEATING
There is specific seating for individuals in wheelchairs in Sections 102, 106, 107, 115, 119, 120 and 206 on the club level. Please contact our ticket office at 615-690-HITS ext. 2 for further details.

ALCOHOL POLICY
The Nashville Sounds work hard to promote responsible sale and consumption of alcoholic beverages. ALL guests purchasing alcohol must present a valid ID. No alcohol will be sold to intoxicated guests. Guests passing alcohol to minors will be ejected and may be arrested. Guests possessing alcohol who do not have proof of being 21 or older may be ejected. We reserve the right to refuse the sale of alcohol to any guest. Remember, should you choose to drink, please do so responsibly and be considerate of other fans. Alcoholic beverages may not be brought into the ballpark. Alcohol sales for vendors and concession stands end at the bottom of the 7th inning. In the club level, alcohol sales stop at the end of the game. The Band Box stops serving alcohol at the bottom of the 8th inning. Note: Alcohol service timelines are subject to change at discretion of management.

AUTOGRAPHS
Autographs are left to the player's discretion. Autograph seekers must return to their seats when the starting lineup of the visiting team is being announced. Please do not disrupt others that are seated and enjoying the game. Select Sounds players will be made available for autographs on the concourse prior to every Sunday game of the season.

BAG POLICY

A clear bag policy will be in place for all events. One clear bag – either a one-gallon Ziploc style bag or a 12" x 12" x 6" clear plastic, vinyl, or PVC bag – plus a single-compartment bag no larger than 5" x 9" x 2" in size. Exceptions will be made for medically necessary items and/or diaper bags after proper inspection and screening. Medical bags should be no larger than needed to transport necessary medical equipment.

The First Horizon Park bag policy is designed to enhance the safety of all fans entering First Horizon Park as well as streamline the ballpark entry process to provide fans with a safe and enjoyable game day experience.

BIRTHDAY AT THE BALLPARK
Celebrate your special day at First Horizon Park with the Nashville Sounds (click here for package info). Each birthday child receives recognition over the public address system and scoreboard!

BOOSTER
The Nashville Sounds' mascot has been entertaining and educating fans of all ages in and out of First Horizon Park. Booster is always a fan favorite. Call the Sounds office at 615-690-HITS and ask about how to book Booster.

BREASTFEEDING
Nursing mothers seeking private accommodations are welcome to use the Mamava Suite conveniently located on the concourse level near the Pro Shop entrance and behind Section 111. Nursing mothers are also welcome to breastfeed at any location in First Horizon Park that their ticket allows them access.

CAMERAS AND VIDEO EQUIPMENT
Guests are permitted to bring cameras and video equipment into First Horizon Park provided that they are intended for personal use only. Taping of any game footage is strictly prohibited (please contact the Sounds' media relations department to request a press pass). Guests are not permitted to stand in the aisles, walkways, or obstruct others from viewing the game while taking photographs. Tripods and monopods are not allowed in the park. Guests seen with these items will be asked to return them to their car before they enter the park.

CARRY-INS
No outside food, drinks or coolers are allowed in First Horizon Park.

CHARITABLE DONATIONS
The Nashville Sounds take pride in supporting our community and are happy to consider your donation request! However, due to an overwhelming amount of inquiries, we try to concentrate our efforts on non-profit organizations that benefit children. The Sounds restrict donations to organizations that are located within 50 miles of First Horizon Park.

All donation requests must be made at least 30 days prior to the scheduled event. From there, many factors are included in the evaluation of these proposals. Please note we are unable to provide donations to individuals and are unable to give monetary donations. Your organization will be contacted via email regardless of whether or not the request is approved. Requests are limited to one per calendar year per organization. Completion of this form is a request only and does not guarantee a donation.

To request a donation click here.

CONCESSIONS
First Horizon Park has three main concessions stands (Music City Grill, Sulphur Dell Slices, and Hot or Not Chicken) located on the main concourse, each with a unique menu. One additional stand is located beyond the right field bar, known as The Band Box. The concourse also features multiple concessions and beer portables. Click here to view our concessions map.

The park's gluten free options include most meat items, minus the bun; nachos; ice cream helmet; 'chocolate' & 'rainbow ice' Dippin' Dots flavors; the ribs and fries basket, waffle fries, French fries, the hummus and veggies, and quinoa salad. Please indicate to your server if this is a request based on allergy or preference.

CREDIT CARDS
The Nashville Sounds Ticket Office, our Pro Shop locations, and all concessions locations accept Visa, Mastercard, American Express, and Discover.

DIRECTIONS
Click here for directions to First Horizon Park.

ELEVATOR
A public elevator is available on the main concourse level behind home plate for those who have access to the club level.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of the Nashville Sounds not to discriminate in its employment practices on the basis of race, religion, color, sex, national origin, age, or physical handicap. This includes, but is not limited to the practices of recruiting, hiring, transfers, promotions, training, compensation, benefits, layoffs, and recalls. We believe that special measures and extraordinary efforts are required to prevent discrimination.

EMTs
Emergency Medical Technicians are available throughout the ballgame to attend to any medical problems that may occur during your visit to First Horizon Park. If you are in need of emergency medical assistance, please alert an usher. A First Aid room is available near Guest Services just behind home plate on the concourse level.

FAN CONDUCT
The Nashville Sounds are committed to creating a safe, comfortable, and enjoyable ballpark experience. Our staff has been trained to proactively intervene where necessary to help ensure a "Family Entertainment" environment.

The following conduct is expressly prohibited within First Horizon Park:

• Smoking or vaping
• Trespassing on the playing field
• Interfering with baseball that are in play
• Throwing objects
• Using foul or obscene language or gestures
• Using derogatory language, which is defined as offensive language concerning another person’s race, ethnicity, gender, religion, disability, age, sexual orientation, or national origin
• Excessive or underage consumption of alcohol
• Disruptive, unruly, or abusive behavior
• Accessing areas of the ballpark without a proper ticket, pass, or credential
• Misusing tickets, passes, or credentials
• Bringing prohibited items into the ballpark

Management reserves the right to remove any guests not adhering to the code of conduct or otherwise causing a disturbance to ensure the safety and enjoyment of others.

Attendees may report violations of our code of conduct by speaking with the nearest First Horizon Park staff member.

FAN MAIL
While we cannot guarantee that all fan mail will be answered, the team, coaches, players and staff like hearing from their fans. Letters to Sounds players should be addressed to them individually and mailed to: Player's Name, c/o Nashville Sounds, 19 Junior Gilliam Way, Nashville, TN 37219. If a response is desired, a self-addressed, stamped envelope is recommended. The Sounds players, management, and staff are not responsible if an item or letter is not returned.

FIELD FACTS

• Dimensions: Left Field 330'; Left Center 386'; Center Field 403'; Right Center 388'; Right Field 310' (8' fence around outfield except for the 30' tall batters eye)
• Backstop netting extends bullpen to bullpen and extends 40' above the playing field.
• The entire stadium area sits on 10.8 acres

In accordance with Major League Baseball rules, only authorized personnel with proper credentials will be permitted on the field before, during, or after a game or event. Any unauthorized person who travels onto the field will be immediately removed from First Horizon Park and subject to arrest and prosecution

For your safety, please be aware of bats and balls that may enter the seating areas. Guests are allowed to keep any baseball that enters the seating area as a souvenir. However, guests are not allowed to enter the playing area to retrieve balls or otherwise interfere with baseballs in play. Violators may be ejected from First Horizon Park.

FIRST HORIZON PARK
First Horizon Park is located on the same ground as the historical ballpark Sulphur Dell once stood (1870-1963). In 2015, after 52 years, Nashville baseball returned home to this site and a new, beautiful state-of-the-art facility, where fans can enjoy a baseball game like never before. Whether you are in one of our luxury club level suites or laying out a towel on our grass berm, you are sure to enjoy Nashville Sounds baseball at our new park.

FOUL BALLS
Foul balls can be very dangerous. For your safety, please keep your attention focused on the field while the game is in progress. Fans are welcome to keep as souvenirs any balls hit or thrown into the stands. However, fans are not permitted under any circumstances to enter the playing area to retrieve a ball. Entering the playing area at any time for any reason will result in automatic ejection from the ballpark.

FUN ZONE
The Sounds' Fun Zone is located on the first-base side of the ballpark concourse near right field. The area features a large slide, Wiffle Ball Field, 9-hole Mini Golf Course and a speed pitch. The Sounds provide Fun Zone attendants but cannot be held responsible for the actions of children in the play area.

GATE OPENING TIMES
All gates open one (1) hour before game time for all home games. For special events, please check www.nashvillesounds.com or call 690-HITS.

GATE SCREENING PROCEDURES
Prior to entering the ballpark, all attendees will be subject to security screening, including metal detector screening and inspection of bags or other items carried in. Please plan on arriving at gates no later than thirty minutes prior to the event start time to ensure you are in your seat on time. If you elect not to consent to the searches, you will be denied entry into the ballpark. The level of screening may be modified on an event-by-event basis at the discretion of First Horizon Park management. Click here for a FAQ page about our gate screening process.

GROUPS
For group outings of 20 or more, call the Sounds Group Sales Staff at 615-690-HITS and ask about the special benefits and discounts available exclusively for groups. Make your reservations early and get the best available seats for your organization. Click here for complete group outing information.

GUEST SERVICES
The Guest Services window is set up on the concourse level near the main entrance beside the Advance Ticket Office. They will be more than happy to assist you with whatever you need while you are visiting at First Horizon Park.

HOTEL
Visiting First Horizon Park and need a place to stay? There are several hotels located close to First Horizon Park. Please call the administrative office at 615-690-HITS and we will help you locate a hotel.

JERSEYS
Please check with our Pro Shop locations on the main concourse or visit the Sounds online store to purchase a replica Sounds jersey.

LOST ITEMS
Guests needing to claim or report lost items during a game should visit the Guest Services desk on the concourse level near the home plate entrance beside the box office. For items lost at previous games, a pickup time can be scheduled by calling 615-690-HITS. Items lost at prior games are held for 30 days in the Sounds main office and then donated to an appropriate charitable organization.

MILWAUKEE BREWERS
The parent club of the Triple-A Nashville Sounds, the Milwaukee Brewers are a member of the National League Central Division. Their office address is American Family Field, One Brewers Way, Milwaukee, WI 53214. Their telephone number is 414-902-4400.

MINOR LEAGUE
The Nashville Sounds Baseball Club is a Class AAA minor league baseball team and a member of the 20-team International League. The Sounds are the Triple-A affiliate of the Milwaukee Brewers.

MISSION STATEMENT
We are a team dedicated to bringing top-notch guest service to our customers both internal and external. We strive to put the Sounds at the forefront of sports in Nashville by providing fun, family-friendly entertainment.

NATIONAL ANTHEM PERFORMERS
Early each calendar year, the Nashville Sounds accept auditions to perform "The Star-Spangled Banner" at First Horizon Park. Bands, choirs, groups, and individuals are all invited to participate. If you have participated in the past, you will need to submit a new audition. Click here for more information.

NURSING MOTHERS
Nursing mothers seeking private accommodations are welcome to use the Mamava Suite conveniently located on the concourse level near the Pro Shop entrance and behind Section 111. Nursing mothers are also welcome to breastfeed at any location in First Horizon Park that their ticket allows them access.

PARKING & TRAFFIC INFORMATION
There are approximately 6,000 parking spaces within a half-mile walk from First Horizon Park. Free and paid parking are available within this area. Click here for complete parking information.

Disabled parking spaces are conveniently marked and are subject to availability with a valid state handicap permit. There is no additional fee for disabled parking. Parking passes must be displayed on the vehicle's dashboard while parked in lots surrounding First Horizon Park.

All buses and vehicles that take up more than one parking space (longer than 18 ft) are recommended to park in the 10th Avenue Circle State Parking Lots, displayed as #27 & #33 on the map located at online parking map.

PRO SHOP (SOUVENIRS)
The Sounds Pro Shop at First Horizon Park is loaded with new team gear. The main Pro Shop is located on the main concourse level behind home plate of First Horizon Park. It can be accessed from the third base concourse. On game days, the Pro Shop is opened from the time the game starts until the game has ended. On non-game days (Monday-Friday), the Pro Shop is open from 9:00 a.m. until 4:00 p.m. Click here to visit our online store.

PROHIBITED ITEMS
The following items are not allowed into First Horizon Park at any time:

• Animals (excluding certified service animals with proper documentation)
• Non-Clear Bags (diaper bags, medically necessary items, and clutches/wallets sized 5" x 9" x 2" or smaller are exempt)
• Clear Bags must not exceed 12" x 12" x 6" in size
• Beach Balls or Other Inflatable Items
• Cans and Glass Containers
• Coolers
• Drones
• Firearms or Other Weapons (with or without permit)
• Fireworks
• Hoverboards
• Laser Devices and Pointers
• Outside Food or Beverage
• Standalone/Lawn Chairs
• Sticks and Clubs
• Toy Guns and Knives (including water guns)

Items intended for sale or trade may not be brought onto First Horizon Park property, including all parking areas, without a permit or license from the Nashville Sounds.

RADIO BROADCASTS
Nashville Sounds games during the regular season are broadcast live on 94.9 FM, with Jeff Hem as the play-by-play announcer.

RAINOUT POLICY
If the game has been designated as a rainout, then you can exchange your ticket(s) for those of equal value to any other game during the season, pending availability. Click here for more info.

RE-ENTRY POLICY
Guests may exit and re-enter First Horizon Park as long as they have a hand stamp, which can be obtained at any entry/exit gate location. Guests are subject to gate screening procedures upon each entry into the ballpark.

RESTROOMS
Two sets of men's and women's restrooms are conveniently located on the first base side and the third base side of the main concourse as well as one set in the outfield area near the Band Box concession stand. On the suite level, they are also located behind home plate and on the first base side. Family restrooms are also available.

RETIRED NUMBERS
The Sounds have retired three uniform numbers in their history: Skeeter Barnes (00), Tim Dillard (17), and Don Mattingly (18). The number 42 is also retired throughout professional baseball in honor of Jackie Robinson.

RIDESHARE / TAXI CABS
If you are in need of an Uber, Lyft, or taxi, please see one of the Sounds staff members and they will be glad to assist you. Rideshares and taxis pick up outside the Rep. John Lewis Way gate or along 3rd Avenue.

SAFETY
In accordance with Major League Baseball rules, only authorized personnel with proper credentials will be permitted on the field before, during, or after a game or event. Any unauthorized person who travels onto the field will be immediately removed from First Horizon Park and subject to arrest and prosecution

For your safety, please be aware of bats and balls that may enter the seating areas. Guests are allowed to keep any baseball that enters the seating area as a souvenir. However, guests are not allowed to enter the playing area to retrieve balls or otherwise interfere with baseballs in play. Violators may be ejected from First Horizon Park.

SCOREBOARD
The guitar-shaped scoreboard is a fan favorite for all who come to First Horizon Park. It measures 142' long by 55' high and is 12.5' above the outfield concourse. Digital display is equal to 860 32" wide televisions.

SCOREBOARD MESSAGES
Due to advertising commitments and game-related information, requests for personal messages and greetings are limited. Requests must be received at least 24 hours before the beginning of the game. A fee of $50.00 (donated to the Nashville Sounds Foundation's charity partners) will be charged for all messages. Announcement requests will be accommodated subject to time constraints. You can submit your message request here and our Community Relations department will be in touch to confirm.

SEASON TICKETS
The best way to enjoy Sounds baseball is with a season ticket package. Whether you are using tickets to entertain friends, clients, or simply for your own enjoyment, you will find that Nashville Sounds season tickets are an economical and effective option for your summer outing. Click here for complete season ticket membership information.

SENSORY INCLUSIONGuests visiting First Horizon Park with sensory needs can check our KultureCity Sensory Kits at Guest Services behind section 114 or visit the Sensory Room behind section 114. Sensory kits include noise cancelling headphones, fidget items and emotional rating cards and can be checked out for the duration of the game with an ID. The Sensory Room allows guests who need a quieter space a place to go during the game as needed and also has fidget items for use.

SECURITY
In the event of a security problem, notify an usher, a member of the Sounds staff, or report to the Guest Services desk near the main entrance beside the box office.

SECTIONS
Sections 100-110 are located on third base side. Sections 111-115 are located behind home plate and are also behind the net. Sections 116-124 are located on first base side. For a stadium map, please click here. Seats in all sections are numbered low to high, with the low number starting on the right hand side as you face the field from behind the section.

SERVICE ANIMALS
Service animals, as defined by the ADA, are welcome at First Horizon Park, provided they are accompanied by the handler and leashed at all times. Pets are not allowed.

SMOKING POLICY
Smoking, including electronic cigarettes, is not allowed in First Horizon Park. To smoke, you must exit the ballpark through the Home Plate Entrance on Junior Gilliam Way, the Right Field Entrance, and/or the Left Field Entrance. You will be able to re-enter the ballpark with the proper marking from a Fan Host tending the gate.

SPECIAL EVENTS
For non-game day events such as private parties, corporate meetings, networking events, banquets, and cocktail receptions at First Horizon Park, please contact our special events department at 615-515-1151.

SPRING TRAINING
Nashville Sounds spring training will be held in Phoenix, Arizona in March at the Milwaukee Brewers' complex. Click here for complete information.

STROLLERS
Strollers are permitted in all concourse areas at First Horizon Park. If a guest has a stroller that, once folded, will fit under a stadium seat, they should be able to take it to their seat. However, we are not responsible for the stroller if it is not in your care.

SUITES
Suites are a great way to entertain friends, family, business clients and many more! There are 18 club level suites than can accommodate 16 people as well as four field level suites that can accommodate 40 people. Catering options can be added to both type of suites but are not included. Click here to request more information.

TEAM COLORS
The Sounds "remastered" look features three prominent colors: red, white & navy. Not only classicly American, these colors are also inspired by important elements of our past and present.

TICKET HOLDER DISCLAIMER
The holder of this ticket assumes all risk and danger incidental to the game of baseball, or other event for which the ticket is issued, whether occurring prior to, during or subsequent to the actual playing of the game, including specifically (but not exclusively) the danger of being injured by thrown bats, fragments thereof, and thrown and batted balls or other objects, and any vehicular damage by said bats or balls while being driven or parked at any location around First Horizon Park and agrees that the Nashville Sounds ("Club"), any other participating clubs, their officials, agents, other employees and players are not liable for injury from such causes. Resale of tickets on premise of First Horizon Park is specifically prohibited. Holder assumes all risk associated with the purchase of this ticket from any source other than the club and its designated agents. All events are subject to date and time change, and any such change shall not constitute a reason for refund or exchange. The Club reserved the right, without the refund of any portion of the ticket price, to refuse admission to or to eject any person from an event. Holder's name, likeness, and voice taken in connection with the game may be used in any broadcast, photograph, video, and/or sound recording for all purposes by club or club's affiliates, sponsors, corporate partners and broadcast or media partners.

TICKET OFFICE HOURS
On game days, the ticket office is open from 9 a.m. until the end of the game, Monday through Friday, and from 10 a.m. until the end of the game on Saturday & Sunday. On non-game days, the ticket office is open on Monday through Friday from 9 a.m. - 5:00 p.m. The ticket office is closed on Saturday and Sundays when there is no home game scheduled.

TICKET PRICES
Individual ticket prices vary depending on the location of the seats. Children two years of age and under do not need a ticket to enter First Horizon Park grounds. They must be seated on a parent or guardian's lap. Children under the age of two are eligible for applicable promotional items. Click here for complete ticket information.

TICKET RESALE / SCALPING
Ticket resale and scalping will not be allowed in First Horizon Park or on the grounds of First Horizon Park.

TOURS
To set up a tour of First Horizon Park, please click here to send us an email request.

UMBRELLAS
Umbrellas are permitted inside First Horizon Park. However, they can only be used in the ballpark to shield rain and CANNOT be used to block the sun.

UMPIRES
There are three or four umpires per game at First Horizon Park, as provided by Major League Baseball.

VENDORS
There are a number of vendors selling food and drinks in the seating areas during Sounds baseball games.

WILL CALL
The Sounds' will call window is located at the main ticket office on 19 Junior Gilliam Way. Tickets are left at this window and can be picked up using proper identification by the person's name listed on the will call envelope.