ALCOHOL

California State liquor laws prohibit guests from bringing alcoholic beverages into or out of Sutter Health Park. The only alcohol permitted on the premises must be purchased and/or dispensed by authorized servers. Must be 21 or older to purchase alcoholic beverages. Guests who appear to be under the age of 40 will be required to show approved identification. Only “Bona Fide” identification that is currently valid (not expired), issued by a Government Agency, and containing the following will be accepted: name of the person, photograph, physical description, and date of birth.

No guest will be served more than two alcoholic beverages at any time. Alcoholic beverage sales on the concourse level will be cut off at the first pitch of the eighth inning during a baseball game and at designated times during concerts and other events.

When placing a mobile order, guests will be limited to two alcoholic beverages per order and must be prepared to show ID upon pickup.

ANIMALS

Certified service animals are allowed into Sutter Health Park. All other animals are prohibited.

Looking to take your dog to the park? View our promotions calendar for select Bark in the Park game days. (NOTE: Sutter Health Park no longer hosts Wet Nose Wednesdays. Click here for our Bark in the Park game dates.)

SERVICE DOG DEFINITION

According to ADA.GOV, Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.

Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

Under the Americans with Disabilities Act (ADA), businesses and organizations that serve the public must allow people with disabilities to bring their service animals into all areas of the facility where customers are normally allowed to go. In order to ensure the dogs entering Sutter Health Park are Service Animals according to this law, our Guest Attendants may ask the following two (2) questions:

• Is the animal required because of a disability?

• What work or task has the animal been trained to perform?

For additional information on ADA access, please click HERE.

ATMs

ATMs are not available. Sutter Health Park is a cashless facility, and all major debit and credit cards will be accepted for payment. Gift cards may also be purchased and used as payment for tickets, merchandise, and food and beverage.

AUTOGRAPHS

Autographs may be requested inside the ballpark near the field pre and postgame. Please be courteous and respectful to the players and coaches as well as guests possessing tickets in autograph areas. If you are seeking autographs in a seating section other than your own, you may be asked to proceed to your designated seating section.

BABY-CHANGING AREAS

Baby-changing stations are located in every restroom at Sutter Health Park. Please refer to the stadium map for restroom locations. In addition, Sutter Health Park has two family restrooms located on the concourse at Sections 106 and 117 and one on the Suite Level across from Suite 24.

BAG SEARCH

All bags must adhere to the “CLEAR BAG POLICY” and are subject to search upon entry and within the ballpark. Prohibited items should be disposed of in the trash or recycle containers or may be returned to one’s vehicle. (See PROHIBITED ITEMS)

BANNERS, SIGNAGE, AND FLAGS

Banners and signs of any size are not permitted in Sutter Health Park. Sutter Health Park reserves the right for its staff to remove any banners or signs of any kind.

BATTING PRACTICE

General gates for River Cats games open one hour before game time, allowing guests to view infield practice for the visiting team. Gate times and team practice times are subject to change.

BEVERAGES, BOTTLES, AND CANS

Guests are not allowed to bring any outside beverages, cans, or bottles into Sutter Health Park with the exception of the following items: unopened, soft-sided containers of drinks such as water, small milk cartons, juice boxes or pouches, baby formula, bottles, baby food for children, and medication or other special needs. Please note that permitted sealed bottled water only applies to water without ANYTHING added to it. Sports drinks or other flavored waters are not allowed. Reusable beverage containers are permitted inside the stadium so long as they are empty. Permission to enter the stadium with any beverage is at the discretion of security or front office personnel.

BICYCLE VALET

Sutter Health Park offers complimentary, secured Bike Valet on Ballpark Drive.

BOOSTER SEATS

Booster seats are available for ticketed children and may be checked out, free of charge, from the Guest Services Office located on the concourse behind Section 112. Guests will be required to leave either their driver’s license or major credit card as collateral.

BROADCASTS

TV: River Cats Saturday home games will be broadcast locally on KMAX.

Radio: River Cats games can be heard at  rivercats.com/listenlive or on the MiLB App.

CAMERA AND VIDEO EQUIPMENT

Guests are welcome to bring still and handheld video cameras with lenses no larger than 6 inches into Sutter Health Park as long as the equipment does not interfere with other guests' enjoyment of the game. Guests are not allowed to reproduce or re-broadcast any film or videotape of River Cats games for commercial purposes without written permission from the Sacramento River Cats. Sutter Health Park reserves the right to require patrons to put cameras or video equipment away.

CASHLESS FACILITY

Sutter Health Park is a cashless facility. Fans may use major credit cards, debit cards, or River Cats gift cards for all concessions and merchandise purchases while at the facility. Please note that gift cards may not be used to purchase parking passes when entering the parking lots.

CHILDREN

Children 23 months and younger do not need a ticket for entry into Sutter Health Park; however, they must sit on the lap of an accompanying adult and will not be reserved a seat. Children two years of age and older must have a ticket.

CLEAR BAG POLICY

Fans entering Sutter Health Park must comply with the CLEAR BAG POLICY, and all bags are subject to search upon entry and within the ballpark. Please place all belongings in a clear plastic bag to help remove the need for unnecessary lines and contact. Click CLEAR BAG POLICY to review the full policy.

Non-clear diaper bags are permitted inside the ballpark and are subject to search.

If you need a clear bag, the On-Deck Shop has them available for purchase. Please visit the On-Deck Shop at the ballpark or online at www.ondeckshoponline.com.

Lockers are available to fans in front of our Main Gate and Right Field Gate to store their items inside throughout the game, if desired, for a nominal fee.

CODE OF CONDUCT

Sutter Health Park and its employees are committed to providing guests with a clean, safe, and fun atmosphere. Staff will proactively intervene, up to and including removal from the ballpark, in order to support a family-oriented environment where all guests can enjoy the baseball experience free from the following behaviors:

• Foul or abusive language or gestures
• Intoxication or other signs of impairment
• Displays of affection not appropriate in a public, family setting
• Obscene or indecent clothing
• Any disruption to the progress of the game by guests' actions or unauthorized person on the playing field
• Guests seated in a location other than their ticketed seat misusing tickets, passes, or credentials.
• Smoking (including vaping) is prohibited everywhere at Sutter Health Park

If someone interferes with your enjoyment of a game, please contact a Guest Services representative for assistance or text "TOWER" with your issue and location to 69050.

CONCESSIONS

Legends Hospitality manages all fixed and portable concession stands at Sutter Health Park. Concessions storefronts and portables feature unique and delicious food options and all of your traditional ballpark favorites. Gluten-free and vegan options are marked on menus where available.

Sutter Health Park also features a varied selection of local microbrew, import, and domestic beer and other alcoholic beverages, which may be purchased until the first pitch of the eighth inning. Non-alcoholic beverages include a variety of soda, water, fresh-squeezed lemonade, and other refreshing drinks.

For more information on Food & Beverage, click HERE.

DISABLED GUEST SERVICES

Sutter Health Park meets all structural and service requirements as stipulated by the Americans with Disabilities Act. The following services are available to accommodate the needs of our disabled guests:

DROP-OFF

There is a drop-off zone located at 7th street and Cabaldon Parkway.

DISABLED PARKING

A limited number of on-site disabled parking is available on a first-come, first-served basis in the VIP Green Lot and Main Lot. Guests parking in all lots can catch a shuttle back to the drop-off zone in front of the stadium. You must have a valid ADA placard visible upon entrance to the lot. If you have questions about disabled parking, please call ACE Parking at (415) 398-1900.

For additional information on ADA access, please click HERE.

DISABLED SEATING

Wheelchair and companion seating are offered on every level and in all price categories of the stadium, subject to availability. Every seating section is wheelchair-accessible, and electric outlets are provided at many of the wheelchair seating areas for use in charging power wheelchairs and electronic communication devices. For additional information regarding disabled seating, please contact the ticket office at 916-371-4487 or email tickets@sutterhealthpark.com.

For additional information on ADA access, please click HERE.

ELEVATOR

An elevator is located on the stadium concourse at Section 112 for wheelchair access to the Field Level and the California Bank of Commerce Suite Level.

EXIT AND REENTRY

Guests may leave Sutter Health Park at any time through any of the exit gates. Guests may reenter the stadium only after obtaining a reentry stamp from an attendant at any of the exit gates.

FAMILY RESTROOMS

Sutter Health Park has three family restrooms, two located on the concourse at Sections 106 and 117 and one located on the California Bank of Commerce Suite Level across from Suite 24. All family restrooms are equipped with baby-changing stations and are wheelchair accessible.

FAN MAIL

Cards and letters to players and personnel can be sent to:

Player’s Name

c/o Sacramento River Cats

400 Ballpark Drive

West Sacramento, CA 95691-2824

FIELD ACCESS

Only authorized personnel with proper credentials will be permitted on the field before, during, or after a game or event. Any unauthorized person who travels onto the field will be removed from Sutter Health Park and subject to arrest and prosecution.

FIREWORKS

Select games may feature post-game fireworks displays. Fireworks may be observed from your original game ticket location until the conclusion of the show.

FIRST AID

The First Aid Station is located on the concourse at Section 112. If first aid assistance is needed, please go to the First Aid Station or contact the nearest Guest Services representative.

FOOD

No outside food or beverage is permitted into Sutter Health Park. Fans will be allowed to bring in reasonably sized bags of peanuts and/or sunflower seeds only. No exceptions other than those outline above in “Beverages, Bottles and Cans”.

For more information on Food & Beverage, click HERE.

FOUL AND HOME RUN BALLS

Guests may keep any balls hit into the stands. Batted balls can be dangerous, so we ask that guests stay alert at all times, even when out of their seats. When attempting to catch a foul or home run ball, please do not interfere with the game in progress, and be respectful of other guests. At no time should a foul or home run ball be thrown back on the field. Guests who fail to adhere to these rules face immediate ejection from Sutter Health Park and will be subject to arrest and prosecution.

GATE TIMES AND ENTRANCES

There are two main entrances to Sutter Health Park: The Main Gate (SW corner of Ballpark Drive and 5th Street) and the Right Field Gate (SE corner of Ballpark Drive and Riverfront Street).

Guests holding a ticket for Premium Seating may enter through the Lexus Premium entrance located to the left of the box office.

River Cats Season Ticket Members may enter through the Member Entrance at the Main Gate or Lexus Premium Entrance one and a half hours before first pitch. General gates will open one hour before first pitch.

Gates times are subject to change as needed.

GIVEAWAYS

Giveaways will be distributed at the Season Ticket Member Gate, Main Gate, Lexus Premium Entrance and Right Field Gate. Giveaways will not be distributed at the Elysian Landing entrance. Fans who have entered through Elysian Landing, when opened for special events, may exit and re-enter through one of the eligible entrances for their chance to receive a giveaway item.

Only one giveaway item per person will be given to the bearer of the ticket upon entering the stadium. Children two (2) years of age or younger who do not have a valid ticket will be allowed to enter the stadium but will not be eligible to receive an item. Giveaways are available while supplies last at the guest’s point of entry.

Please be sure to obtain your item upon entering the stadium and before leaving the distribution area. Any guest who approaches the distribution area or the distribution staff after entering the ballpark area will be denied an item. Sutter Health Park is not responsible for lost or stolen items, and they will not be replaced.

Guests are not permitted to bring in large quantities of previous bobblehead giveaways to exchange with fans upon entering the stadium. Guests who are seen conducting this act will politely be asked to cease their actions and put their bobbleheads in their vehicle.

GUEST SERVICE ESCORTS

Escorts are available for guests with disabilities or anyone who may need assistance entering and exiting the stadium. Our escorts will meet a guest at the drop-off area and assist the guest into the stadium and to their seat. The escort will then meet the guests at the end of the event and assist them back to the drop-off area. The escorts are stationed at the drop-off zone.

GUEST SERVICES OFFICE

The Guest Services Office is located on the Concourse Level at Section 112. This office is open from gate time through approximately a half hour after the event’s conclusion. Guests will find a number of services, including lost and found, child booster seats, taxi service, guest assistance, and reporting lost children.

KID’S PLAY ZONE - JAMBA WHIRL'D

Located behind Toyota Home Run Hill is Jamba Whirl’d. The kids play area features a Tower Bridge replica play structure, misting pad, and a wiffle ball field for all our young fans to enjoy. Jamba Whirl’d is open and free of charge to all children who attend games.

KIDS RUN THE BASES

All kids 12 and under are invited to run the bases following every Sunday game. The line will start above Section 104/105. This line will close 15 minutes after the game's final out.

LASER POINTERS

The use of laser pointers is strictly prohibited at Sutter Health Park and will result in confiscation of the laser pointer and possible ejection.

LAWN SEATING AREA

Seating on Toyota Home Run Hill is General Admission. Fans holding tickets for the lawn are encouraged to arrive early for the best seating.

Lawn chairs, blankets and towels are permitted. To ensure clear sightlines for all guests, only low-back lawn chairs with a seat no higher than 9" off the ground are allowed.

Umbrellas are permitted; however, considering the safety and sightlines of others, we ask that guests using umbrellas sit in the upper portion of the lawn areas. In the event that an umbrella interferes with the view of another guest, you will be asked to close the umbrella.

LOST AND FOUND

Items found in or around Sutter Health Park during events should be turned in to the Guest Services Office located on the concourse at Section 112. Any lost and found items will be stored for 30 days. Every effort will be made to return the item to its owner, but if an item has been stored for 30 days and has not been claimed, Sutter Health Park reserves the right to remit to charity or otherwise dispose of it.

Lost and found items can be picked up at the Administrative Office during the hours of 9 a.m. to 5 p.m., Monday through Friday. All calls and questions regarding the lost and found should be forwarded to the Guest Services Department at (916) 376-4700.

LOST CHILDREN

A lost child should be taken to the Guest Services Office located on the concourse at Section 112. If you become separated from your child, please contact the nearest Guest Services representative or go to the Guest Services Office.

MAPS

For a full stadium map, click HERE. For full parking maps, click HERE.

MERCHANDISE - ON DECK SHOP

The On Deck Shop is located at the Home Plate Entrance of the stadium. A wide range of merchandise for the featured home team each game is available on-site. Merchandise can also be purchased online at www.ondeckshoponline.com.

MOBILE FOOD ORDERING

Guests have the opportunity to order food for pickup from their mobile devices and are encouraged to use the mobile ordering option to minimize time away from their seats and the baseball action. Scan the QR code at select concessions storefronts to place your mobile order. Mobile Ordering for River Cats games can also be done through the MiLB app.

For more information on Food & Beverage, click HERE.

MOBILE TICKETS

Access to events at Sutter Health Park will require the use of mobile tickets. Guests may purchase tickets online at rivercats.com or by visiting the Sutter Health Park Ticket Office located at Sutter Health Park. Click HERE for updated Ticket Office hours.

If tickets were purchased through Ticketmaster.com, manage your mobile tickets from the Ticketmaster app. All other tickets can be managed through rivercats.com/accountmanager or through the MiLB app (season ticket members, groups hospitality, ticket office single game sales).

NOISEMAKERS

For the comfort and enjoyment of our guests, noisemakers of any type, including air horns and cowbells, are prohibited at Sutter Health Park.

PARKING AND TRANSPORTATION

Click HERE to view complete Parking and Transportation information for River Cats games.

PHOTOSENSITIVITY WARNING

Sutter Health Park has a modern LED field light system that features a sequence of flashing lights that may affect guests who are susceptible to photosensitive epilepsy or other photo sensitivities.

PREMIERE GAME PROMOTIONS

On select premiere theme days, season-long weekly promotions may not apply. This goes for select game days, such as Independence Eve. This will be noted on the Promotions Calendar.

PROHIBITED ITEMS

In the interest of guest safety and enjoyment, Sutter Health Park reserves the right to prevent certain items from being brought into the venue. A complete list of prohibited items can be found here: PROHIBITED ITEMS

PERMITTED ITEMS:

• Folding lawn or beach-style chairs (no higher than 9 inches off the ground) for guests holding a ticket for Toyota Home Run Hill
• Baby formula, bottles, and baby food
• Clear bags, as defined in the “CLEAR BAG POLICY.” Non-clear diaper bags are permitted and subject to search.
• Medications
• Unopened, soft-sided containers of drinks such as small milk cartons, bottled water, and juice boxes or pouches for children only. Reusable beverage containers are permitted inside the stadium so long as they are empty. (see BEVERAGES, BOTTLES & CANS above for more information)
• Still and video cameras (see CAMERA AND VIDEO EQUIPMENT section above)
• Binoculars
• Seat cushions
• Umbrellas for guests holding a ticket for Toyota Home Run Hill (subject to size restrictions and must not interfere with other guests)
• Brooms (subject to size restrictions)
• Fold-up strollers

RAIN CHECKS/RAINOUT POLICY

If a regular season game is rained out and NOT rescheduled, a ticket may be exchanged for a ticket with the same value to another game during the regular season, subject to availability. If a regular season game is rained out and rescheduled for another date, the original ticket will be honored for the rescheduled game. No part of the purchase price will be refunded by reason of the failure of the ticket holders to exchange or use the ticket.

Should a regular season game not progress to or beyond a point of play constituting a regulation game, the ticket will be good for any regular season home game, subject to ticket availability. Tickets may be exchanged by emailing tickets@rivercats.com. Please provide the purchaser’s name, seat location(s), and email address used for the purchase.

RAIN CHECKS will not be honored for any regulation or suspended game which has progressed to or beyond a point of play described in the PDL Operations Manual.

RAIN DELAYS

According to the PDL Operations Manual, the home team is the sole judge of the conditions of the playing field prior to the start of the game. The umpire-in-chief shall be the sole judge as to whether and when play shall be suspended during a game because of unsuitable weather conditions or the unfit condition of the playing field; as to whether and when the play shall be resumed after such suspension, and as to whether and when a game shall be terminated after such suspension. They shall not call the game until at least one hour and 15 minutes after play is suspended. They may continue the suspension as long as they believe there is any chance to resume play. They shall not call the game until at least 45 minutes after they have suspended play for a second time. The umpire-in-chief shall at all times try to complete a game. Their authority to resume play following one or more suspensions shall be absolute, and they shall terminate a game only when there appears to be no possibility of completing the ballgame.

RESALE OF TICKETS

The City of West Sacramento and Sutter Health Park prohibit the resale of tickets on property. This includes all surrounding grounds and parking areas.

RESTROOMS

Restrooms are available on all levels of Sutter Health Park and are located on the concourse behind sections 106 & 117 and on the California Bank of Commerce Suite Level across suites 1, 2, & 24 as well as within the Diamond View Dugout at Field Level. All restrooms have diaper-changing tables and are accessible to guests with disabilities.

SCRIMMAGES

For scrimmages and exhibition games at Sutter Health Park, not all typical game rules apply according to official MiLB or MLB regulations. At the discretion of coaches and players, teams may not play a full nine-inning game. Each inning may not have the standard three outs, and some innings can be rolled over. Substitutions also may not follow normal guidelines (i.e., subbing between teams, players coming back in the game after exiting, etc). Innings may also start with runners on base or whatever situation team managers would like to simulate.

SMOKING POLICY

Sutter Health Park is a smoke-free facility and all smoking, including vaping, is prohibited throughout the entire ballpark.

SUITES

Luxury suites are available on a nightly or season-long rental basis. These spaces can accommodate a minimum of 20 guests and up to 100. Click HERE to learn more, or call 916.371.HITS (4487) to book.

TAILGATING

Tailgating is permitted in parking lots as long as it is confined to your parking space and does not interfere with parking procedures. In accordance with West Sacramento City Ordinance, guests may not consume alcohol in the parking lots or in their vehicles, nor may they possess an open container of alcohol. For more information, please visit the City of West Sacramento page.

TICKETS

Purchase your tickets by visiting rivercats.com or the MiLB App. Fans can also visit the Sutter Health Park Ticket Office during operating hours to purchase tickets in person. During events, tickets can be purchased at the Advance Ticket Window, located on the Concourse Level behind Section 112.

If tickets were purchased through Ticketmaster.com, manage your mobile tickets from the Ticketmaster app. All other tickets can be managed through rivercats.com/accountmanager or through the MiLB app (season ticket members, groups hospitality, ticket office single game sales).

Accessible seating is available for all Sutter Health Park events and can be purchased through Ticketmaster.com or by visiting the Ticket Office at Sutter Health Park.

*All sales are final. There are no refunds or exchanges for individual game tickets.

TOYOTA HOME RUN HILL

Seating on Toyota Home Run Hill is general admission. Fans holding tickets for the lawn are encouraged to arrive early for the best seating.

Lawn chairs, blankets and towels are permitted. To ensure clear sightlines for all guests, only low-back lawn chairs with a seat no higher than 9" off the ground are allowed.

Umbrellas are permitted; however, considering the safety and sightlines of others, we ask that guests using umbrellas sit in the upper portion of the lawn areas. If an umbrella interferes with the view of another guest, you will be asked to close the umbrella.

WEAPONS

Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the stadium. Sutter Health Park does not provide weapon lockers and will not check weapons at Guest Services or Security. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in the possession of the items listed above will be asked to remove the item from the stadium or dispose of it. Guests who refuse to comply will be ejected from the stadium and may be subject to arrest. Click here to review a list of all PROHIBITED ITEMS.

WIFI

Enjoy FREE wifi when you arrive at the stadium. Connect to the “Sutter Health Park” wifi network to ensure the best service.